Norton for Mac

[ryan_mcgann]

Today we released Norton Internet Security 5.3 and Norton AntiVirus 12.3. This is our summer quarterly release for our flagship Mac security products. This release has lots of bug fixes and new features, including:

• Compatibility with Firefox 14
• Compatibility with Mac OS X 10.8 GM Candidate. We will let you know if there are any other problems with Mac OS X 10.8 final release when it is announced.
• Bug fixes in Norton Firewall and Norton Identity
• Available in Dutch (Netherlands), Protugese (Brazil) and Swedish. Available in these countries by end of this summer.
• Additional language packs available for more languages later this summer from http://together.norton.com. Help translate your Norton products into other languages!

Ryan

[karigane Spam Squasher]

Can you provide us with a list of specific bugs that were fixed in this release?

I've had to disable some AntiVirus protection settings to avoid my system locking up, and I'd prefer not to have my system lock up again simply to see if a bug is fixed or not.

Has the problem with AntiVirus silently disabling itself been fixed?  The scan engine not loading?  The product unactivating itself?

If Norton Online Family has minimal support now for Safari and can block web sites, does your flagship Mac security product also provide blacklist protection for Safari now?

[ryan_mcgann]

Obviously adding Safari support to Norton Online Family is the first step in adopting broader Safari support in our products. However there are some very obvious reasons we choose Norton Online Family first--it has a smaller feature set, and a smaller user base, in which we can try out our support for this new platform.

We're definitely still interested in supporting Safari for the security products as well, but we're taking small steps--Safari is going to hit version 6.0 any day now, and we had make significant changes once we had development builds to test with. Hopefully once Mountain Lion ships we will have more of an understanding what we can do with Safari 6.

[bbfc]

I've noticed a big performance improvement in NAV for Mac 12.3. The application loads much quicker and so does Live Update.

Good work! 

[MickeyPhelps]

Tried to download and install the latest NIS 5.3 but during installation it said it doesn't support my current version of OSX.

I'm using Mountain Lion (10.8) GM release.

Where do I get 5.3?   I uninstalled my previous version before the upgrade so that I didn't have compatiblity issues.

[ryan_mcgann]

mickey,

Actually, LiveUpdate will download and installl all updates. We actually did not post a 5.3 full  yet so the only way to get it is to use LiveUpdate.

Unfortunately there is a problem now. Mountain Lion introduces a new feature called Gatekeeper. This feature, while a good idea, does break all existing software installers. Developers have to update their installers for Gatekepper, which we did in Norton Internet Security 5.3. However you can't get 5.3 yet. Gatekeeper does not affect software already installed on your machine, so if you still had the product installed you'd be fine, but now you'll need to wait until the full installers for Norton Internet Security are available from the Norton online store, sometime next week. The Norton Internet Security installers currently on the online store are not compatible with Mac OS X 10.8 GateKeeper feature.

Your Norton Account (which you hopefully created when you installed the product previously) can be accessed by going to mynortonaccount.com, and from there you can re-download any Norton product you own. You can re-download the Norton Internet Security 5.2 installer now, but you will need to disable Gatekeeper first before you install it, because it is not compatible.

Confusing, I know. Please contact me if you have questions.

[MickeyPhelps]

I'd already disabled Gatekeeper (allow applications downloaded from: anywhere).

The version of NIS that I downloaded from Norton as trialware (in an attempt to get the latest version) tells me that the version of NIS is not compatible with my version of OSX.

[MickeyPhelps]

Disregard previous.   While the trialware didn't work, I redownloaded from my account and that worked.

Thanks for the tip.

[RahulMenon]

Hey. I'm using the latest Macbook Pro (not retina) and running Mountain Lion.

I was using the trail version, which expired, then i hit the renew option, filled info, paid, got charged. But when I enter my product key, it keeps coming 'Unable to Verify'.

Then I uninstalled, and reinstalled using the setup from mynorton account, and that hasn't solved. I updated everything using liveupdate too. Gatekeeper also disabled. Still displays 'Unable to Verify'

Now I'm charged for a year, but unable to use it. Whats the fix? If nothing for now, I'd atleast like a refund.

[profile_vivek]

I can see that NIS5 is not fully compatible with Mountain Lion.

I have installed the same(updated using auto update), and I face problems still:

a) Auto scan for disk drives doesn't work(eg: attach a usb drive)

b) Norton Quick menu sometimes doesn't load on startup, and comes only after you take any norton utilities first time.

I have logged a case with norton support, and still it's under progress.

Hoping that, issues will be solved soon...