04-19-2012 01:20 PM
Running 12.2 (76) on Lion os 10.7.3
Received the following error:
"AntiVirus Auto-Protect could not load the scan engine. Please run LiveUpdate to get the latest version."
Ran liveupdate multiple times.
Signature file shows big red X each time.
signature file update on install failed
downloaded manual update zip file
attempt to turn on autoprotect fails with same error as above.
Support information file attached
04-20-2012 08:25 AM
Thanks for the reply. I used the removal app in the 12 distro and reinstalled. Manual update still failed. When the automatic Liveupdate ran it loaded the AV sig file successfully and AV protection started working.
Thanks for the help.
05-05-2012 03:02 PM
This solution has worked for some people. You'll need your activation key after doing this (available from Norton Account).
In Terminal (/Applications/Utilities), enter the following command:
sudo rm -f /private/var/db/com.symantec/Symantec.keychain
(you'll be asked to enter your admin password).
After doing that, restart, then reactivate the product. If this does not solve the issue, let me know and I'll have to check some additional data. Note: this solution applies to NAV 12.x and NIS 5.x, not earlier versions.
05-15-2012 07:30 PM - edited 05-15-2012 07:33 PM
Running live update did not solve the issue but running the keychain delete command, restarting, reactivating with key worked. So thanks for the temp solution.
What bothers me is that I did not see a notice indicating scan engine was offline/failed to start. I have been making sure to manually start off live update most everyday (mostly use with laptop in sleep mode and back on; restart once in 2-3 weeks) as a safety over automated live update schedule... but that was no good with the scan engine offline.
Anyway I am glad Symantec has Norton for Mac Lion and I know you guys will have these issues fixed soon enough.