Auto-Protect could not load scan engine

flaversaver · ‎09-10-2012

I'm getting the "Auto-Protect could not load scan engine" error message--on a 2012 Mac Mini running 10.7.4. This was running fine for about 4 months and then got this error. All the other computers setup in this lab at the same time are still running okay.

Here is the catch - this is a classified computer and there is no internet connection and never will be. All patches and updates are installed manually.

I've used the uninstall script twice and reinstalled with no success. I've tried versions 12.2 and 12.3. I've also tried the keychain trick to get it to prompt for the activation key and it does not. Very frustrating. If this software doesn't work I'm going to have to replace it on 10 of these classified computers. I wouldn't have even used Norton (knowing this software is heavy and a burden) but the stupid guberment requires this or McAfee which just might be worse if thats hard to believe.

Lee_G · ‎11-23-2009

I am not sure how you ever got this working in NAV 12.x, without an internet connection. Virus defs are only available via LiveUpdate, they aren't included as part of the NAV install itself. When you say "patches and updates are installed manually", can you elaborate on how that's being done?

flaversaver · ‎09-10-2012

We had internet during the initial setup before it went to classified status. This was back in April. Since that time there has been no internet and all was working until just a few weeks ago on this one particular computer. It is not possible to put this computer back on the internet.

To get the latest virus defs we grabbed them off the website here: http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=nmc

Lee_G · ‎11-23-2009

Unfortunately, the standalone installer you downloaded won't work with NAV 12.x. What you may want to do is clone the defs folder(s) in /Library/Application Support/Symantec/Antivirus as well as the engine.mfst file from a working machine and then reboot. The defs folders start with "2012".

If it still doesn't work, let me know and I can hopefully help debug.

flaversaver · ‎09-10-2012

This makes the three lights go green, but the software is unable to activate since it cannot connect to the internet. Is there a way to activate this without internet or does it not even matter?

Lee_G · ‎11-23-2009

I forgot about the net being needed for license activation. If the features are enabled it may not matter, since any updates would need to be done manually. I'll have to check with someone in licensing about whether it will fail to run once the grace period elapses.

flaversaver · ‎09-10-2012

Okay, let me know. I'll check back later tomorrow.

flaversaver · ‎09-10-2012

Whats the word on this?

I'll have to check with someone in licensing about whether it will fail to run once the grace period elapses.

Lee_G · ‎11-23-2009

Sorry, I finally asked someone yesterday and meant to let you know last night. Unfortunately, the activation and licensing logic does depend on internet connectivity, so you will probably see an expiration (I think after 30 days) which disables the product. We don't have a workaround currently.

I'm wondering if it might be better to use the Enterprise product (SEP) for this type of environment, but I'd need to check about any issues there. Let me know if you want me to pursue that.