07-13-2012 11:27 AM
My online backup settings were set for weekly backups but My online backup has been purging for about 7 weeks now with NO backup since then. I was unaware of this until I needed to retrieve my files after my harddrive crashed 3 days ago. I notified Norton via a chat session, my issue was "escalated to a supervisor" and I was advised I would receive a phone call within 24-48 hours. NO PHONE CALL YET and I CANNOT RETRIEVE ANY OF MY FILES.
07-25-2012 02:15 PM - edited 07-25-2012 02:16 PM
There is no reason to not rely on the service. The purging of data doesn't directly affect the data you're not purging. Send me a private message containing your Norton account email address and I'll see about having the purge aborted. I can't say as to why you haven't received a callback. If you can also add in your case number I'll see if I can find out any details on that as well.