09-11-2012 12:49 AM - last edited on 09-25-2012 11:23 AM by Tony_Weiss
Norton Internet Security 5 is on version 5.3, and has received around 7 updates since it was released about a year ago. The problem is that this issue affects Norton Internet Security 4, which is an older product. It's unfeasible for us to support older products when the newer version already exists, simply due to limited resources.
I understand that some of you are still using this product, and I feel your pain, but at the moment our efforts are focused on Norton Internet Security 5. When looking back, there are many software vendors who are forced to make the same decision...we use Office here at work, and there are lots of bugs in Microsoft Office 2008 I'd like to see Microsoft fix, but Office 2008 hasn't had an update since July 2009 (except for security vulneraiblities).
We are currently evaluating our options for our older customers running Norton Internet Security 4 and I don't have anything I can say at this time, other than we are looking into what options we have. I strongly encourage those of you who are running Norton Internet Security 4 on 10.7 to upgrade to Norton internet Security 5, as that product does not have this issue.
The most secure route for our customers is to upgrade Norton Internet Security, OS X, and Firefox to their latest versions. This ensures that security patches are in place to close any vulnerabilities, and to provide the best performance possible.
NIS 4 customers on OS X10.6.8 will continue to have phishing protection for Firefox 4 and prior versions. SafeWeb for the latest version of Firefox will only be supported through our NIS 5 products.
Your valid Norton Internet Security subscription entitles you to product definitions product updates, but it does not guarantee you that the product will work in perpetuity. If you have a valid subscription you are entitled to Norton Internet Security 5 for free, and support will gladly give you a copy of that product.
Refund requests are handled by Customer Support and should be sent there.
[edit: changed the firefox support information.]
09-11-2012 09:40 PM
I too am having the same problem. I downloaded the Norton software from Xfinity and do not know what to do now. It seems to work on Safari but not Firefox v15.0.1. What can I do to fix this problem. I am a Mac user running 10.6.8 and not planning on updating to 10.7 or 10.8.
Please help me protect my computer.
09-11-2012 09:45 PM
The Comcast/Xfinity product does not work with Mac OS X 10.8. Unfortunately Comcast/Xfinity doesn't have a licensing agreement to distribute the Norton products that are compatible with Mac OS X 10.7 or 10.8; the agreement in place only covers the older products.
09-12-2012 07:43 AM
You should keep in mind that Firefox 3.6 is NOT supported by Mozilla anymore, and is vulnerable to many security holes. Downgrading to that older version is a security risk.
09-12-2012 07:49 AM
Mozilla's claims regarding Firefox's inbuilt phishing protection may be found at:-
09-14-2012 05:48 AM
I might be wrong (!), but the answer might be:- Just ignore Norton's message and plough on regardless on the basis that Firefox provides phishing protection !
i.e. The second part of Norton's comment
"This version of Firefox is not supported by Norton Confidential. You will not be protected while browsing the web"
is a tad inaccurate ??
09-14-2012 05:23 PM
Can you direct me to where I would upgrade from NIS4 to 5 for free? I've got an active subscription and I'm running 10.7.4, and like others, since I've installed Firefox 15, I've gotten the error messages and the difficulties dowloading the NAV for Mac Virus Defs, the NCO for MAc Anti-Phishing Defs and the NIS for MAc Submission Control Data.
Thanks for any help you can provide.