Reply
Newbie
Topsarge
Posts: 6
Registered: ‎03-31-2012

Idle time back up.

I recently upgraded my MAC to OS 10.7 Lion and installed Norton Anti-Virus 12 for MAC. I am a writer and the idle time back up is driving me nuts. While I am writing if I stop to consider a phrase or an idea Norton activates, scans the file and drops a folder on my desk top. This just about makes me want to uninstall Norton and get my money back. Can you tell me how to eliminate this problem? I have turned the idle time scan off but that makes no difference it still does it. In a typical writing session I might have 30 folders on my desk top. I use Pages for my writing. I would appreciate any help you can give me in this matter.

Symantec Employee
Lee_G
Posts: 849
Registered: ‎11-23-2009

Re: Idle time back up.

Can you elaborate a little on what files are being created on the desktop?  This doesn't sound like NAV behavior, at least not intended behavior.  Does disabling Automatic Virus Protection (the setting above Idle-time scanning) make any difference?

Newbie
Topsarge
Posts: 6
Registered: ‎03-31-2012

Re: Idle time back up.

This happens when using Pages for manuscript preparation. I have tried turning off everything but it still does it. I can type a bit but when I stop to collect my thoughts or look up something it automatically scans the document, and creates a file on my desk top. My trash is full of these unnecessary files. HELP!!!

Symantec Employee
Lee_G
Posts: 849
Registered: ‎11-23-2009

Re: Idle time back up.

Could you tell me what the names of the files look like?  I can't think of why NAV would be creating desktop files.  If they still occur with Idle time scans and AutoProtect disabled, then you may have to look elsewhere.  Maybe there is a setting in Pages?  Did it just start happening after installing NAV?  When you say "it scans", are you seeing some sort of progress window?

Newbie
Topsarge
Posts: 6
Registered: ‎03-31-2012

Re: Idle time back up.

The folder it creates has the name of the document and in the folder it has a buildVersionHistory.plist, and index html and a quick look folder with a thumbnail.jpg. I looked in Pages for some possible solution but no luck. This didn't start until I installed OS X Lion and the new Virus program for that system. I'm sure at a loss and it slows down might writing to a crawl when I have to stop every time I pause and wait for it to do its thing.

I'm not sure that it is NAV's fault but I had to start somewhere. Thanks for whatever help you can give.

Symantec Employee
Lee_G
Posts: 849
Registered: ‎11-23-2009

Re: Idle time back up.

I googled "buildversionhistory.plist" and found this discussion:

 

https://discussions.apple.com/thread/2344751?start=0&tstart=0

 

Are you using Stuffit?  It sounds like it may be auto-expanding what Pages is auto-saving.

Newbie
Topsarge
Posts: 6
Registered: ‎03-31-2012

Re: Idle time back up.

That may be it. I went into the stuffit preferences and tweaked it a little and it doesn't do it as often now but still does it. I guess I will run a diagnostic on the system and see if something has gotten fouled up. Anyway, I'm still writing and groaning everytime it interupts me andjust trying to adapt for now since I have a deadline. Thanks for your help and I'll let you know how this all turns out.

Newbie
Topsarge
Posts: 6
Registered: ‎03-31-2012

Re: Idle time back up.

I deleted Stuffit, since Apple has an expander. I think that may have been the problem. Thanks for your help.

Symantec Employee
Lee_G
Posts: 849
Registered: ‎11-23-2009

Re: Idle time back up.

No problem.  I know someone who works at Smith Micro, I'm sure they are aware of this but I will touch base with him when I can.

Newbie
Topsarge
Posts: 6
Registered: ‎03-31-2012

Re: Idle time back up.

Thanks for your help.