Norton for Mac

[sabatine]

Hi Mike,

Thanks for following up on this.  So..... did it do the trick?  Is LiveUpdate working for you now?

[ryan_mcgann]

Mike,

Can you please try running LiveUpdate manually from the QuickMenu (or however else you want to run it)? The log output looks fine for the re-install of Java LiveUpdate. The second command failed, but in a way that I expected (I hope). Please try re-running LiveUpdate manually to see if the re-install made any difference.

[mike473628]

Ryan, Sabatine

I've run LiveUpdate again and it has failed again.

Please note that I hadn't (and still haven't) tried the solution suggested on the Symantec site (my first post above) as I haven't had a clean 24 hours between LiveUpdate attempts (and Symantec's suggestion was a bit confusing re commas).

[ryan_mcgann]

Can you please post your liveupdat.log file? It can be found at

/LIbrary/Application Support/Norton Solutions Support/LiveUpdate/liveupdat.log

You might have to rename it to end with ".txt" so that it can be posted here. If the file is too large to be posted here, contact me privately and I will send you an email address to use.

Thanks,

Ryan

[mike473628]

Ryan

Some of this afternoon's LiveUpdateLog attached.

Enjoy.

Mike

[ryan_mcgann]

It looks like this is the issue:

"Sep 11, 2012 5:34:17 PM Error running /private/tmp/liveupdate/1347381250809/1347381257353/mdefs25.sh with reason: java.io.IOException: Cannot run program ""/private/tmp/liveupdate/1347381250809/1347381257353/mdefs25.sh"": error=2, No such file or directory."

"Sep 11, 2012 5:34:17 PM For input string: """". UIPriv value is not valid. "

"Sep 11, 2012 5:34:17 PM Error running /private/tmp/liveupdate/1347381250809/1347381257353/mdefs25.sh with reason: java.io.IOException: Cannot run program ""/private/tmp/liveupdate/1347381250809/1347381257353/mdefs25.sh"": error=2, No such file or directory."

"Sep 11, 2012 5:34:17 PM For input string: """". UIPriv value is not valid. "

I am going to ask the LiveUpdate team for more information on this error, but I think it has to do to the recent Java updates that Apple has issued for 10.6. Thanks for your patience.

Thanks,

Ryan

[mike473628]

Ryan

I was having problems with LiveUpdate on September 7th & 8th (& maybe prior to that ??) whereas I didn't install Java for Mac OS X 10.6 Update 10 until 19:33 on September 9th (Java for Mac OS X 10.6 Update 9 having been installed on 23rd June.

Copy of complete LiveUpdateLog attached (goes back earlier than my previous extraction).

(N.B. some of the repetitive 2-hourly overnight failures would be because the iMac was sleeping but wasn't connected to the internet ??)

Mike

[gd5]

I'm on 10.6.8 and have the same problem using version 4.1.1 of NIS. Java is enabled.

Using LiveUpdate from the menu bar if I click on 'Update Everything Now' the download fails. However I can download the virus definitions ok when done through 'Customize this Update Session' or when I click on 'Update Virus Definitions' in the drop down menu.

The trouble seems to be with the 'NCO for Mac Anti-Phishing Defs.' If I uncheck that box the other downloads work as they are supposed to. The 'Submission Control Data' seems to download ok too but still shows up as not being downloaded even though it has.

[ryan_mcgann]

@gd5,

could you please follow the instructions above and post your liveupdat.log file here? I just want to make sure it's the same problem as the other posters.

Thanks,

Ryan

[gd5]

Ok, here it is.