Norton for Mac

[Exlineman73]

I just installed NISM 4  from Comcast. When I run updates I get an error that says "The product registry folder could not be found.  Try re-installing your Symantec products."

I have done the remove symantic files with a re-install.   I am running the OS X 10.6.8. 

Thanks in advance for any help.

[ryan_mcgann]

Sorry for the problems. Please run the following tools:

1. Download GatherSymantecInfo.zip from:
   ftp://ftp.symantec.com/misc/tools/mactools/GatherSymantecInfo.zip
2. Expand GatherSymantecInfo.zip by double clicking on it.
3. In GatherSymantecInfo folder, double-click GatherSymantecInfo.command.
4. When prompted, enter your computer user password. If you don't see a prompt for your password, then you need to restart your computer--this is a bug in Snow Leopard that sometimes causes a blank Terminal window to appear.
5. When prompted for a subscription key, simply press return.
6. Please contact me privately on the forums via private message with your e-mail address. I will contact you via e-mail with instructions to send me the SymantecInfo.zip file that is generated.

Thanks,
Ryan