11-17-2011 01:11 AM
I have an intermittent issue with LiveUpdate. Until recently, this only affected the automatic, scheduled updates whereas all manual updates were OK. In the last couple of weeks even the manual ones have started suffering.
During the summer, when the issue still only affected the scheduled updates, I was in extensive contact with Norton Support. They were extremely nice, but failed to solve the issue. We thought it had been rectified, so I allowed them to close the ticket, but it turned out that LiveUpdate had functioned correctly the few times we had tested after our troubleshooting only by fluke (as it was, after all, intermittent to start with.)
The next step in the troubleshooting process would be to perform an uninstall and reinstall, but as the product was purchased over the internet I would need a download weblink which I do not have.
I am running the following HW and SW Configs:
MacBook Pro (early 2008,) w. a 17" Screen and 2.6 GHz Processor
Mac OS X 10.5.8
Norton Internet Security for Mac
Does anyone know the weblink for downloading the above Norton product for Mac? (I've got the receipt and Serial No.)
Is there any other troubleshooting step than uninstalling and reinstalling the Norton SW that may help?
11-20-2011 03:49 PM
Can you say what you mean when you say that the update fails? Do you see a red "X" next to certain updates, or does LiveUpdate fail to launch?
To help us gather more information please follow these steps:
11-21-2011 01:52 AM
Thank you for your kind reply.
I have tried, but failed, to upload the .txt file onto this site.
LiveUpdate launches fine, both when launched manually and for scheduled updates, programmed in Symantec Scheduler.
When LiveUpdate attempts to retreive the indivual updates, and on the occasions that this fails, I first get a small information window saying that LiveUpdate has failed, and then the LiveUpdate Summary Window with little red 'x's' next to the failed individual update items, appearing underneath the first information window. When the first fail message window is still open, most update items have green ticks next to them, and only the one or two have red 'x's,' but when I close the small, initial fail message window, the green ticks are all exhanged for red 'x's' in the LiveUpdate Summary Window.
Both manual and scheduled updates fail about 50% of the time.
11-22-2011 04:54 AM
Could you please provide me with an email, as I am unable to upload the relevant .txt file to this site, and unaware as to how to contact you through any other channel?
If you like, you can call my mobile phone on the following telephone number: +46 73 757 65 92.
11-30-2011 07:45 PM
I received the zip file that you sent. I am on vacation until tomorrow evening for Thanksgiving. I'll take a look at it when I return.