04-12-2009 08:25 PM
mikeromo wrote:Hi--
I apologize for this bug not being fixed. Given the nature of the problem, that it wasn't crashing the system and it wasn't a security hole, it has been given a lower priority in light of the other work the team has been given. Additionally, we have been having a very difficult time reproducing it here in our labs, and if we can't reproduce it, we can't fix it.
We all understand how irritating this is, to be told that something will be fixed and then to have the problem still linger. I was overly optimisitic in thinking that we could address this faster---optimism in a product manager is not always a good thing.
While I am confident that this issue will get addressed, and though I want to get it addressed as soon as possible, I can't give you a timeline.
thank you,
mike
mike_romo@symantec.com
Message Edited by mikeromo on 04-12-2009 08:18 PM
I appreciate these comments, and I've sent you an e-mail requesting a refund.
Regards.
04-13-2009 03:00 PM
Hey Thomas,
Thanks for taking the time to go back and clarify your post.
I guess I should have explained a bit more - I agree with your statement "why does navx display them at all?" At first it seemed weird that it was reporting them and yet also reporting that the files are clean. The navx command should only report back the files it believes are infected, unless you give it the option to report back all files scanned (if you type in navx by itself on the command line, you can see the usage and all of the options/switches, -c is to scan compressed archives).
I'm sorry that I didn't first catch up on your conversation with Mike about your issues. I'm trying to encourage him to try to use this forums more, for reasons like this - we are trying to have more than 1 set of eyes on these forums in cases someone goes AWOL. If conversations happen too much off the boards, then it kind of shuts the rest of us out - not to mention other people who have the same problem and might get a good solution.
It's our fault for not having the right arm talk to the left arm on this - I apologize.
We are a small team, and I can guarantee you that it annoys all of us to have bugs out in the field. It's sometimes tough to prioritize what we work on and when we work on it, but we do care about customer issues. It's also very helpful to get feedback from (understandibly) upset/frustrated customers. We take it seriously.
It looks like it's definitely a false positive - and we are able to reproduce the issue using pjp's suggestion of the SlingboxPlayer.app.
It's interesting because it seems to only occur when you are scanning inside of Archives - we use a Library that is created and maintained outside of our team. We are going to ping those guys with the files that produce the FP and, hopefully, we'll be able to get this resolved ASAP.
Thanks again for all your help and continued patience.
04-20-2009 12:00 PM
tomhuff wrote:This isn't the only problem either. In addition to this problem, we are still awaiting a fix for the " SymDaemonCrash.Log "
On a less critical note (only because it is never seen by 98% of my clients or Symantec product users), is the whole "SymDaemon.crash.log" issue. I'm sure you are aware of this also, but it is where the following log file:
/var/log/crashreporter.log
produces this message every time the system is shut down:
Wed Apr 8 00:27:19 2009 crashdump[875]: crashdump started
Wed Apr 8 00:27:20 2009 crashdump[875]: Started writing crash report to:
/Library/Logs/CrashReporter/SymDaemon.crash.log
but yet the log:
/Library/Logs/Crashreporter/SymDaemon.crash.log
...is always empty?
Thomas,
I hope this will be fixed by the upcoming NAV 11.0.2 patch. We are publishing it right now and it should be available within the hour.
Please let me know if it prevents your SymDaemon crases.
Thanks!
04-23-2009 11:59 AM
Nick,
Thanks for the update on this. I have just finished what I consider extensive testing here in the field, and I can confirm this to no longer be an issue. All tests have pointed to this particular bug being resolved in the v11.0.2 update for NAV!
I just received your other post concerning scanning times, and the information is very useful as I am still currently testing this. I will post my results to that thread later today.
Thanks again Nick to you and the entire team!
Respectfully,
Thmas...
05-12-2009 07:34 AM
I am fully updated* but still receive both the "infected file could not be repaired" and the "did not have permission to repair" messages.
* NAV for Macintosh Virus Defs - Latest
Vulnerability Protection Engine for Macintosh - 1.3.0
Vulnerability Protection for Macintosh - Latest
LiveUpdate for Macintosh - 5.1.0
Norton AntiVirus for Macintosh - 11.0.2
Symantech Scheduler for Macintosh - 5.0.2
On 2009/05/10 I received four "Did not have permission to repair" messages and one "Infected file could not be repaired. Archive restored" message.
Here are the results of my navx command (which completes in 4 minutes so it must not be as intensive as the full scan in the GUI that takes an hour):
$ sudo navx -cfhQ
File: /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/database-template/data/versioncue/bhass
Scan Result: Clean
Repair Attempted: N/A
Repair Result: N/A
Scanning...
File: /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/database-template/data/versioncue/bhlab
Scan Result: Clean
Repair Attempted: N/A
Repair Result: N/A
Scanning...
File: /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/plugins/com.adobe.versioncue.persistenc
Scan Result: Clean
Repair Attempted: N/A
Repair Result: N/A
Scanning...
File: /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/plugins/com.adobe.versioncue.persistenc
Scan Result: Clean
Repair Attempted: N/A
Repair Result: N/A
Scan results:
714125 files encountered.
714058 files accessible for scanning.
2 archives scanned.
290597 files inside of archives encountered.
290597 files inside of archives examined.
0 files inside of archives infected.
Scan started : Tue May 12 07:07:29 2009
Scan finished: Tue May 12 07:11:13 2009
Scan ended normally.
10-04-2009 07:43 AM
