Norton for Mac

[djb75601]

I got a Mac Mini from Apple, and tried to install NAV 11.0 for Mac from a purchased CD, since the OS is 10.6.8.  The installer asked to install Rosetta, I said yes, and then completed the installation, ending with restart.  Upon return to desktop, this error message starting popping up, and returned again every time I dismissed it:  "Norton Antivirus Error:  Norton Antivirus Auto-Protect could not continue.  Please run LiveUpdate or reinstall Norton Antivirus and restart.  (Code: 10)".  When I tried to run LiveUpdate, Update everything (in between dismissing the repeated pop-ups of the error message), I got this error message:  "Updating error.  There was an error performing the update."  When I tried to open NAV itself, I got this error message:  "Norton Antivirus could not open its preferences.  Please try restarting your computer.  If this error persists, please try re-installing Norton Antivirus."  I have tried multiple restarts, and two reinstalls, with no improvement.  I found one suggestion to do a "Get Info" on the NAV application, and uncheck "Start in Rosetta".  Box was already unchecked, so I checked it, tried a restart, no improvement, then unchecked it, tried a restart, no improvement.  Symantec clearly says the NAV version for 10.6 is 11.  Help?!?!

[DesertMac]

Ref: https://www-secure.symantec.com/connect/forums/mac-osx-snow-leopard-install-failure#comment-2907481

I have been following the advice at the above hyperlink. The discussion is locked and considered resolved. Yet I am still having problems.

I installed a new larger hard disk in my MacBookPro and then installed it's original Leopard 10.5 load and installed NAV 11. All was fine until I installed my Snow Leopard 10.6 upgrade disk. I never experienced problems before with my NAV 11 (probably because I was slow to upgrade to SL and your LiveUpdate probably was up to or past 11.0.3 when I did upgrade). I also have a MacMini that is currently at OS 10.6.8 with NAV 11.1.2 (17). I never experienced any of the problems in the closed discussion until my recent new hard drive load.

I followed the instructions for removing the NAV which worked well. I reinstalled the NAV and experienced an error that kept putting up an error message that prevented LiveUpdate from connecting to your server. So I never received 11.0.3 (or better). In light of recent Mac Trojan threats in the news, I am relunctant to run without NAV protection.

I am wiping/reloading a second time in an attempt to get the NAV and OSX to play together. When I am done installing 10.5 Leopard, the Leopard updates and the NAV 11 dmg file, how do I update the NAV to 11.0.3 (or better) before I install the Snow Leopard disk?

Any help would be greatly appreciated.

[Lee_G]

You may be having trouble using LiveUpdate due to the version that is included in 11.0.  After reinstalling NAV, try following the instructions here:

    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100414123129EN&ln=en_US

After doing that, you should be able to LU to the latest version (11.1.2).

[djb75601]

Dear Lee:

Thanks so much – that took care of it completely!

Dennis