Norton for Mac

[ajcamm]

Thanks for the help Ryan.

[ryan_mcgann]

It looks like the SymIPS component is installed, but it is not loading. First, make sure that you have the latest components by running LiveUpdate. After it is finished, go to the Finder, and go to /System/Library/Extensions. Look at the version number of the SymIPS.kext by selecting "Get Info". The version number that's listed should be 1.3.1f6.

If that's not the case, you can always uninstall the product and re-install it. Use the Symantec Uninstaller application to remove the product and then re-install it. You'll need your original product installation CD or disk image to re-install. After you re-install be sure to run LiveUpdate several times.

If you don't have your product download/CD anymore, we can try and figure out what's wrong. You can run the command

     kextload -t /System/Library/Extensions/SymIPS.kext

Which will tell us why Mac OS X is not loading the SymIPS component.

Thanks,

Ryan

[ajcamm]

Andrews-MacBook-Pro:~ ajcamm$ kextload -t /System/Library/Extensions/SymIPS.kextNotice: -print-diagnostics (-t) ignored; use kextutil(8) to test kexts.

/System/Library/Extensions/SymIPS.kext failed to load - (libkern/kext) not privileged; check the system/kernel logs for errors or try kextutil(8).

Andrews-MacBook-Pro:~ ajcamm$ 

Andrews-MacBook-Pro:~ ajcamm$ kextload -t /System/Library/Extensions/SymIPS.kextNotice: -print-diagnostics (-t) ignored; use kextutil(8) to test kexts./System/Library/Extensions/SymIPS.kext failed to load - (libkern/kext) not privileged; check the system/kernel logs for errors or try kextutil(8).Andrews-MacBook-Pro:~ ajcamm$ 

Ryan, here is the results from the kextload, I am not familiar with this shell. Finder doesn't show this file, so I couldn't check the version number.

[Timothy]

I just did an uninstall/reinstall of NAV 11 today.  It was fairly quick and trouble free.

Everything seems to be up to date now.