09-20-2011 12:07 PM
Been running NAV 2011 for Mac for a while now. Love the product. Currently using Version 2.1.1 (5).
1) No 64 bit mode??? I had to reformat my OSX partition and reinstall. Upon reinstalling a got an error message about not being able to run in 64 bit mode. Reconfigured the kernel for 32 bit mode no problem, but I don't ever recall seeing this error message before. Uninstalled, then reinstalled in 32 bit mode. Error didn't retrun. Does NAV for Mac not run in 64 bit mode?
2) When attempting to run live update I am getting the error " There was an error performing the update". No other help. Just that lame message. Perhaps my subscription has run out? But if that were the case, wouldn't I get a prompt to purchase a new subscription?
09-20-2011 02:12 PM
FYI, 2.1.1 is the version for Norton Quickmenu. Please open Norton AntiVirus and check its About menu to find out what version of NAV was installed.
Newer updates for NAV 11 do support 64-bit mode. Perhaps the version you reinstalled was an older one that didn't have 64-bit support.
What version of the OS are you running? A clean install of OS X Lion won't provide Java, which Live Update requires.
It might also help to attach your liveupdate.log.
Once you get Live Update working, and NAV updated, you should be able to switch back to 64-bit mode.
09-20-2011 04:01 PM
You may want to install the latest version of LiveUpdate, then run it to update the program itself, which can be found at:
If this resolves your issue please mark this as solved so others can find and use this information in the future.