09-29-2009 07:27 AM - last edited on 09-29-2009 04:03 PM by shannons
My earlier Norton Antivirus subscription had an expiration of August 8, 2009. I bought a new CD and installed the software, and even though it says "successfully installed" I get a message that the subscription has expired and asks for a subscription key. I have tried unistalling the old symantec files and reinstalled the new disc, but continue to get the expiration message.
The update does not happen and I do not have any protection which is scary
[edit: Change subject for clarity.]
09-29-2009 03:39 PM
What version of Norton AntiVirus did you have previously? If you had Norton AntiVirus 11 already and you installed Norton AntiVirus 11 on top if it, I think actually instead of purchasing a new copy of Norton AntiVirus, you should have renewed your subscription.
If that's the case, please send me a private message. If you had Norton AntiVirus 10 already installed when you bought Norton AntiVirus 11, let me know.