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Newbie
asiwic
Posts: 1
Registered: ‎08-05-2012

NIS 5 for 10.8 Install

Trying to install NIS 5 for mac 10.8 and keep getting message:

 

Norton cannot be installed on this disk because the following incompatible product(s) are installed:  

Norton Personal Firewall

Norton  Internet Security

 

You must uninstall the opther product(s) before installation can be performed.

 

I uninstalled the prior version and did a search on the computer for anything Norton...nothing comes up.  Any ideas?

Symantec Employee
Lee_G
Posts: 849
Registered: ‎11-23-2009

Re: NIS 5 for 10.8 Install

Since you ran the uninstaller, it is strange that anything would be detected by the NIS 5 installer.  I assume you restarted after uninstalling (if not, you could try that).

 

Otherwise, your best bet is probably to try using the tool here, and then trying to install again:

 

    ftp://ftp.symantec.com/misc/tools/mactools/RemoveSymantecMacFiles.zip