Norton for Mac

[peterweb Super Worm Eliminator]

Those links probably just download the installer that then goes out and downloads the actual installation files.

[Pi]

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RahulMenon wrote:

They are basically the links I get when I click the Download Free Trial button here -

http://us.norton.com/downloads-trial-mac-internet-security

http://us.norton.com/downloads-trial-mac-antivirus

---

When did you download these? Be sure they are the latest if you downloaded them a while ago. Maybe clear your web browser caches too. They are v5.3 for me just now:

http://buy-download.norton.com/downloads/2012/NISNAVMAC/12.3_5.3/NortonInternetSecurity.EnglishTrial... from http://us.norton.com/downloads-trial-mac-internet-security

http://buy-download.norton.com/downloads/2012/NISNAVMAC/12.3_5.3/NortonAntiVirus.EnglishTrial.dmg from http://us.norton.com/downloads-trial-mac-antivirus

I will forward this issue to others, in the company, to just in case.

[Pi]

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peterweb wrote:
Those links probably just download the installer that then goes out and downloads the actual installation files.

---

They're not downloaders. They're actual full sized DMG downloads. :)

[peterweb Super Worm Eliminator]

Thanks for straightening me out on this one. I will try to stay out of the Mac section as my only Apple experience is about a month with my new iPad.

[RahulMenon]

I downloaded them yesterday! One from the links I mentioned above, and one from the MyNorton account! Both links were giving the same smaller file size. I ran the live update after that to ensure I had the latest, still didn't work.

Then I downloaded through the link you had posted and now everything is working perfectly! =)

[ni240sx]

I came to this specific forum because I had the same issue after upgrading from 10.7 to 10.8 on my iMac.  and I found the link in this forum to download the latest version.

http://buy-download.norton.com/downloads/2012/NISNAVMAC/12.3_5.3/NortonInternetSecurity.EnglishESD.d...

I was able to run LiveUpdate the first time around, but AntiVirus wouldn't open.  the error message was "Nortion AntiVirus could not open its preferences.  Please try restarting your computer.  If this error persists, please try reinstalling Norton AntiVirus."

I tried restarting several times, same issue.  so I went ahead and downloaded this removal tool.

ftp://ftp.symantec.com/misc/tools/mactools/RemoveSymantecMacFiles.zip

removed and reinstalled.  still will not work.  and did that 2 more times with same results.  :o(

not only that...

after the first run with LiveUpdate, subsequent attempts failed.

error message with LiveUpdate:  LiveUpdate had an error starting up.  Please try again.

error message with Norton Firewall:  Settings background is not running.

error message with Norton Identity:  Norton Identity quit unexpectedly (and would automatically quit again and again after asking it to re-open).

in other words, the whole symantec package isn't working at all. 

so I've run "GatherSymantecInfo" tool, and it's attached for your perusal.

http://www.symantec.com/business/support/index?page=content&id=TECH134761

please advise?  thank you.

[ryan_mcgann]

The GatherSymantecInfo (which was very helpful, thanks for being proactive) shows that several of our processes are not running. We have a feeling (but cannot prove) that Apple's 10.7 to 10.8 migration is not migrating some of our files.

In particular, the GatherSymantecInfo report shows that:

5. Symantec processes currently running

USER             PID  %CPU %MEM      VSZ    RSS   TT  STAT STARTED      TIME COMMAND
dake             325   0.0  0.1  2509520  10340   ??  S    10:19PM   0:00.92 /Applications/Symantec Solutions/LiveUpdate.app/Contents/MacOS/LiveUpdate -psn_0_176171

That should show SymDaemon, and SymSharedSettings. Those applications are loaded by launchd, and our launchd files are installed it looks like. But launchd did not load them.

Could you please try running this command:

sudo cat /var/db/launchd.db/com.apple.launchd/overrides.plist

And list the contents here. That will tell us if launchd was instructed to override one of our plist files. 

Sorry for the problems.

[ni240sx]

ryan:  thank you for your response.  as per your instructions below.

dake:~ dake$ sudo cat /var/db/launchd.db/com.apple.launchd/overrides.plist
Password:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.apple.backupd-attach</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.backupd-auto</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.backupd-wake</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.flashupdater</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.ftpd</key>
<dict>
<key>Disabled</key>
<true/>
</dict>
<key>com.apple.hdiejectd</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.mDNSResponder</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.mDNSResponderHelper</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.mrt</key>
<dict>
<key>Disabled</key>
<true/>
</dict>
<key>com.apple.mrt.uiagent</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.screensharing</key>
<dict>
<key>Disabled</key>
<true/>
</dict>
<key>com.apple.smbd</key>
<dict>
<key>Disabled</key>
<true/>
</dict>
<key>com.apple.stackshot</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.microsoft.office.licensing.helper</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.openssh.sshd</key>
<dict>
<key>Disabled</key>
<true/>
</dict>
<key>org.ntp.ntpd</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
</dict>
</plist>

[ryan_mcgann]

OK, that wasn't it. It was worth a try. Since you removed everything and re-installed that should have taken care of any weird issues like missing files, files not migrated properly, etc.

Next step is to try loading the processes manually. We'll see what that results in. Please run the command

sudo launchctl load /Library/LaunchDaemons/com.symantec.symdaemon.plist

If it says that it is already loaded, then something very odd is going on. If it does not say that, please open Console.app, and in the sidebar on the left, click on System Diagnostic Reports (if it's not showing, click on Show Log List in the toolbar). See if any files under System Diagnostiic Reports show up with the name "SymDaemon", "SymSharedSettingsd" or anything else that looks like it might be from us.

If that fails, then one last command to try in Terminal:

sudo /Library/Application\ Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon

That'll launch it manually, where I assume it will also fail.

Sorry for hte problems, but this is a weird problem since the installation looks fine, except nothing is loading like it's supposed to.

[wiseguy]

The Comcast version of Norton for MAC does not yet support Mountain Lion. Does anyone know when this will be fixed?