12-29-2011 02:35 AM
I have purchased Norton Antivirus software for my Macbook which is running OSX Version 10.7. It downloads onto my computer but after I have clicked on the icon it consistently tells me to close down Safari - which I have done. I can then go no further. I have restarted my computer too and nothing changes. Any suggestions?
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12-30-2011 02:47 AM
Thanks for sending me this. It does look like this person had the same problem but it doesn't help me as a Symantec Employee was involved in solving it with extra information that was provided. Thanks again for your help.
12-30-2011 08:20 AM
In the last post of that thread, the user (ae6dx) found the Xmarks process was causing this. Can you do as ae6dx did, and check for Xmarks in Activity Monitor (and see if quitting it helps)?
01-02-2012 03:21 AM
Thanks for offering this solution. I have attempted to look for Activity Monitor through Finder on my Mac but can't seem to find anything. Is there somewhere specific I should be looking to find it? Thanks
01-03-2012 01:11 PM
01-04-2012 09:46 AM
I'd suggest following Ryan's instructions in the Quit Browser thread.
If you post (or PM) the output from the ps command, one of the Symantec employees may be able to spot what process is making the installer think that Safari is open.
01-08-2012 12:59 AM - edited 01-08-2012 01:03 AM
There are a couple of issues at work here, but the biggest one we have confirmed is a bug in the Apple Installer. For a quick summary, Lion includes a feature called "suspend" where applicaitons that are not currently in use will be suspended. To the user, the application looks as if it has been quit. It is not in the Dock, and does not show up in some places as a running process. But underneath, the process has merely been supsended (so that it re-opens more quickly).
Unfortunately the Apple Installer reports suspended processes as running, but the user has no way of quitting them. The only rememdy is to open an application Activity Monitor (in your Applications folder), change the popup menu at the top to "All Processes", and look in the list of running applications for Safari and Firefox. If they are listed, then you must quit them using the Activity Monitor application before running the Norton Interrnet Security installer.
We're working with Apple to correct this problem in a future release of Mac OS X.