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Regular Visitor
hopehopper
Posts: 1
Registered: ‎12-05-2011

Norton™ Internet Security 5 for Mac®

I just bought, downloaded and tried to install Norton™ Internet Security 5 for Mac® (For OS X 10.7; includes v4 for OS X 10.4.11-10.6).  I got the error message that it is incompatible with my Mac (10.5.8)  What now?

karigane
Posts: 237
Topics: 9
Kudos: 19
Solutions: 25
Registered: ‎11-10-2009

Re: Norton™ Internet Security 5 for Mac®

NIS 5 for Mac is only compatible with OS X Lion, and can only be installed on OS X Lion.

 

Since you're running an earlier version of the operating system, you'd have to install NIS 4 for Mac, which can be found in the "For Mac OS X 10.4 - 10.6 Users" folder.

 

Hope that helps!

Visitor
billhdz
Posts: 3
Registered: ‎09-12-2009

Re: Norton™ Internet Security 5 for Mac®

I have the same problem.

I installed NIS 4 for Mac from the "For Mac OS X 10.4 - 10.6 Users" folder, but the boc doesn't have a code for this version.

The only code I see on the card is for Version 5.

 

How do I get my version 4 code?  Did they forget to put it in the box?

 

 

karigane
Posts: 237
Topics: 9
Kudos: 19
Solutions: 25
Registered: ‎11-10-2009

Re: Norton™ Internet Security 5 for Mac®

I don't know why Symantec bundles the older software, but doesn't include a code for it.

 

You'll need to contact Customer Support for a code.