Norton for Mac

[ryan_mcgann]

Thanks for this information. What version of Safari do you have installed? Please select About… from the Safari menu and report the version/build  number of Safari.

We haven't seen this before, but I'll try and reproduce it. I'm curious what's "special" about your machine.

Thanks,

Ryan 

[denipal]

Thanks, Ryan.

I am using Safari Version 3.2.1 (5525.27.1) 

[denipal]

Thought it might help if I ran the same protocals with Firefox 3.0.8

open firefox while norton confidential is closed
Tuesday, March 31, 2009 6:48:56 AM US/Eastern
Mar 31 06:49:25 Macintosh-5 [0x0-0x38038].org.mozilla.firefox[362]: Debugger() was called!
 
open firefox while norton confidential is open
Tuesday, March 31, 2009 6:50:24 AM US/Eastern
Mar 31 06:51:22 Macintosh-5 [0x0-0x3a03a].org.mozilla.firefox[371]: Debugger() was called!

open norton confidential when all browsers are closed
No new messages

open norton confidential when firefox is open
no new messages

[ryan_mcgann]

It looks like Firefox doesn't get the same error messages as Safari. Does Firefox have the toolbar and does it seem to work?

If the error does not occur with Firefox, and you get a toolbar while using Firefox, then the problem would seem to be something about Safari, which would be welcome news because it would mean there's something to debug at least.

Also, do you have Safari set to run in Rosetta? Rosetta is an emulation environment to run PowerPC code on an Intel computer. To  check, select Safari in the Finder,  and select "Get Info" from the File menu. A new window will open in the Finder. There should be an option called "Open in Rosetta". If this option is checked, that could definitely be the cause of the problem. It's worth checking at least, even if it's a shot in the dark.

Thanks.

Ryan

Message Edited by ryan_mcgann on 04-06-2009 04:49 PM

[denipal]

I do not get the Phising Toolbar when using Firefox either.  One other thought....  I purchased and installed separately 12067407 Norton AntiVirus 11 for Mac on October 14 2008 and 10744720 Norton Confidential on October 29th.   I then purchased 20009086  Norton Internet Security 4 for Mac on Feb 21, 2009.  I did not buy the two earlier products for my wife's computer.  Could there be some type of conflict?  Maybe there are some hidden files from the two earlier programs that I have yet to uninstall?

[ryan_mcgann]

I will try to reproduce the problem by migrating from NAV 11, NCO 1.1 and then NIS. It definitely sounds like it could be significant. I'll let you know if I discover anything.

Thanks,

Ryan

[ryan_mcgann]

One thing to try while I prepare my machine to do this testing--could you please do the following:

Please copy the following:

/Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedSettingsd -V

Open the Terminal application, then paste this command into Terminal, and let me know what it says.

Also, please open the following the path in Finder (you can copy it and then choose Go to Folder... from the Finder's "Go" menu).

/Library/PrivateFrameworks/SymSharedSettings.framework

Then choose "Get Info" from the Finder. When the new window opens, please look for the "Version" field. Copy & paste this information here. This might tell us if an install problem occured.

Thanks,

 Ryan

[denipal]

From Terminal:

Macintosh-5:~ JRsr$ /Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedSettingsd -V

SymSharedSettingsd, © 2008 Symantec Corporation

  Version # 1.2f57 (12/11/08 14:41:37)

Macintosh-5:~ JRsr$ 

Version: SymShareSettings 1.2f57, (c)2008 Symantec Corporation, All Rights Reserved. 

[ryan_mcgann]

Bummer. Your versions check out OK, and I was unable to reproduce this by upgrading from NAV 11 -> NCO 1.1 -> NIS 4. I'll give this more thought tomorrow and try to get back to you.

Sorry for the problems. I really hate to use this suggestion since the engineer in me wants to figure out the cause of these problems, you can try uninstalling the product and re-installing. If you don't want to uninstall, that's fine--I'll work with you to figure out the issue. But if you'd rather just get it over with and don't mind uninstalling I reluctantly suggest that.

Thanks,

Ryan

[denipal]

I uninstalled and reinstalled before to no avail.  Maybe I'll try again.  I'll let you know if that fixes the problem, however, I am not too confident.