Quick Menu does not show up

cnghubbard · ‎05-31-2009

Read previous posting on quick menu does not show up -- Solution does not work in my case -- Am running OSX 10.5.7 on a 2.4 GHZ Intel Mac Power Book Pro.

Activity Monitor indicates SymUIagent is not running, Manually added /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app to account start up list for each user and rebooted (no joy). Attempted manual startup at /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app (no joy). A review of console logs (attached) shows abnormal exit.

5/31/09 5:33:33 AM com.apple.loginwindow[4360] Shutdown NOW!
5/31/09 5:33:33 AM com.apple.loginwindow[4360] System shutdown time has arrived
5/31/09 5:33:33 AM com.apple.SystemStarter[28] Stopping US-4A
5/31/09 5:33:37 AM com.apple.SystemStarter[28] KeyspanNHCI driver found
5/31/09 5:33:58 AM com.apple.launchctl.System[2] BootCacheControl: could not open /var/db/BootCache.playlist: No such file or directory
5/31/09 5:33:58 AM com.apple.launchctl.System[2] BootCacheControl: could not unlink playlist /var/db/BootCache.playlist: Unknown error: -1
5/31/09 5:34:00 AM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
5/31/09 5:34:00 AM com.apple.launchd[1] (com.symantec.Sched501-1.plist) Unknown key: SchedName
5/31/09 5:34:00 AM com.apple.launchd[1] (com.symantec.Sched502-3.plist) Unknown key: SchedName
5/31/09 5:34:00 AM com.apple.launchd[1] (com.symantec.Sched502-4.plist) Unknown key: SchedName
5/31/09 5:34:00 AM com.apple.launchd[1] (com.symantec.Sched502-5.plist) Unknown key: SchedName
5/31/09 5:34:00 AM com.apple.launchd[1] (com.symantec.Sched502-6.plist) Unknown key: SchedName
5/31/09 5:34:00 AM com.apple.launchd[1] (com.apple.blued) Unknown key for boolean: EnableTransactions
5/31/09 5:34:00 AM com.apple.launchd[1] (org.cups.cupsd) Unknown key: SHAuthorizationRight
5/31/09 5:34:00 AM com.apple.launchd[1] (org.ntp.ntpd) Unknown key: SHAuthorizationRight
5/31/09 5:34:00 AM com.apple.launchd[1] (org.x.privileged_startx) Unknown key for boolean: EnableTransactions
5/31/09 5:34:16 AM com.smithmicro.internetcleanupd[56] kextload serialization lock busy; sleeping (89 retries left)
5/31/09 5:34:17 AM com.smithmicro.internetcleanupd[56] kextload: /System/Library/Extensions/NetworkSpyAlert.kext: no such bundle file exists
5/31/09 5:34:17 AM com.smithmicro.internetcleanupd[56] can't add kernel extension /System/Library/Extensions/NetworkSpyAlert.kext (file access/permissions) (run kextload on this kext with -t for diagnostic output)
5/31/09 5:34:18 AM com.symantec.navapdaemon[52] kextunload: unload kext /Library/Application Support/Symantec/AntiVirus/NortonAutoProtect.bundle/Contents/Resources/SymAPComm.kext failed
5/31/09 5:34:18 AM com.symantec.navapdaemon[52] kextload: /Library/Application Support/Symantec/AntiVirus/NortonAutoProtect.bundle/Contents/Resources/SymAPComm.kext loaded successfully
5/31/09 5:34:26 AM com.apple.SystemStarter[28] Starting US-4A
5/31/09 5:34:32 AM com.apple.SystemStarter[28] KeyspanNHCI driver found
5/31/09 5:34:32 AM com.apple.SystemStarter[28] starting KeyspanNHCI on port 3842 mA 2ab0ffef
5/31/09 5:34:34 AM com.apple.SystemStarter[28] Sun May 31 05:34:34 CAH-Laptop.local NHCImon[101] <Warning>: 3891612: (connectAndCheck) Untrusted apps are not allowed to connect to or launch Window Server before login.
5/31/09 5:34:35 AM com.apple.SystemStarter[28] _RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.
5/31/09 5:34:53 AM com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[104]) Exited: Terminated
5/31/09 5:46:24 AM com.apple.loginwindow[33] Sun May 31 05:46:24 CAH-Laptop.local loginwindow[33] <Warning>: CGSShutdownServerConnections: Detaching application from window server
5/31/09 5:46:24 AM com.apple.loginwindow[33] Sun May 31 05:46:24 CAH-Laptop.local loginwindow[33] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
5/31/09 5:46:38 AM com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[176]) Exited: Terminated
5/31/09 5:46:38 AM com.apple.launchd[182] (com.smithmicro.cleaning.schedulermailer) Ignored this key: UserName
5/31/09 5:46:38 AM com.apple.launchd[182] (org.x.startx) Unknown key for boolean: EnableTransactions
5/31/09 5:46:38 AM InternetCleanupAgent[187] Error getting IOService iterator for NetBlockade.kext - kext is probably not loaded.

5/31/09 5:46:46 AM com.apple.launchd[182] ([0x0-0x2b02b].com.symantec.uiagent.application[205]) Exited abnormally: Bus error
5/31/09 5:46:46 AM com.apple.launchd[182] ([0x0-0x2b02b].com.symantec.uiagent.application[205]) Exited abnormally: Bus error
5/31/09 5:57:42 AM com.apple.launchd[182] ([0x0-0x3c03c].com.symantec.uiagent.application[257]) Exited abnormally: Bus error
5/31/09 5:57:48 AM com.apple.launchd[182] ([0x0-0x3d03d].com.symantec.uiagent.application[259]) Exited abnormally: Bus error
5/31/09 5:57:48 AM com.apple.launchd[182] ([0x0-0x3d03d].com.symantec.uiagent.application[259]) Exited abnormally: Bus error

Am also attaching the Library/Preferences Bash

CAH-Laptop:~ sysadmin$ defaults read /Library/Preferences/com.apple.loginitems
{
   privilegedlist =     {
   Controller = CustomListItems;
   CustomListItems =         (
   {
   Alias = <00000000 014a0003 00010000 c539b353 0000482b 00000000 000d970e 000d9710 0000c5ba 83d20000 00000920 fffe0000 00000000 0000ffff ffff0001 0024000d 970e000d 970d000d 970c000d 970b000d 9274000d 9273000d 925a0000 00800000 007f000e 002e0016 00540065 00630068 0054006f 006f006c 00500072 006f0074 00650063 00740069 006f006e 002e0061 00700070 000f0016 000a004c 00610070 0074006f 00700020 004f0053 00580012 008e4170 706c6963 6174696f 6e732f55 74696c69 74696573 2f546563 68546f6f 6ce284a2 2f546563 68546f6f 6c205072 6f20342e 6170702f 436f6e74 656e7473 2f536861 72656453 65727669 6365732f 302d5374 61727475 70496e69 742e7365 72766963 652f436f 6e74656e 74732f46 72616d65 776f726b 732f5465 6368546f 6f6c5072 6f746563 74696f6e 2e617070 00130001 2f00ffff 0000>;
   CustomItemProperties =                 {
   "com.apple.loginitem.legacyprefs" =                     {
   AliasData = 0;
   Hide = 0;
   Path = "/Applications/Utilities/TechTool\\U2122/TechTool Pro 4.app/Contents/SharedServices/0-StartupInit.service/Contents/Frameworks/TechToolProtection.app";
   };
   };
   Icon = <496d6752 0000001c 00000000 5359534c 00000010 00000000 4150504c>;
   Name = TechToolProtection;
   },
   {
   Alias = <00000000 00d60003 00010000 c539b353 0000482b 00000000 000df987 000df9b2 0000c5b1 14940000 00000920 fffe0000 00000000 0000ffff ffff0001 0010000d f987000d f81d0000 04070000 0019000e 001e000e 00530079 006d0055 00490041 00670065 006e0074 002e0061 00700070 000f0016 000a004c 00610070 0074006f 00700020 004f0053 00580012 003e4c69 62726172 792f4170 706c6963 6174696f 6e205375 70706f72 742f5379 6d616e74 65632f53 796d5549 4167656e 742f5379 6d554941 67656e74 2e617070 00130001 2f00ffff 0000>;
   CustomItemProperties =                 {
   "com.apple.loginitem.legacyprefs" =                     {
   Hide = 0;
   Path = "/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app";
   };
   };
   Icon = <496d6752 0000001c 00000000 5359534c 00000010 00000000 4150504c>;
   Name = SymUIAgent;
   },
   {
   Alias = <00000000 00fe0003 00010000 c539b353 0000482b 00000000 000df5be 000df5e8 0000c5b1 14940000 00000920 fffe0000 00000000 0000ffff ffff0001 0010000d f5be000d f52a0000 04070000 0019000e 002e0016 00530079 006d0053 00650063 006f006e 00640061 00720079 004c0061 0075006e 00630068 002e0061 00700070 000f0016 000a004c 00610070 0074006f 00700020 004f0053 00580012 00554c69 62726172 792f4170 706c6963 6174696f 6e205375 70706f72 742f4e6f 72746f6e 20536f6c 7574696f 6e732053 7570706f 72742f53 63686564 756c6572 2f53796d 5365636f 6e646172 794c6175 6e63682e 61707000 00130001 2f00ffff 0000>;
   CustomItemProperties =                 {
   "com.apple.loginitem.legacyprefs" =                     {
   Hide = 0;
   Path = "/Library/Application Support/Symantec/Scheduler/SymSecondaryLaunch.app";
   };
   };
   Icon = <496d6752 0000001c 00000000 5359534c 00000010 00000000 4150504c>;
   Name = SymSecondaryLaunch;
   }
   );
   };
}
CAH-Laptop:~ sysadmin$

In preparing this message --- 1) a NortonAutoProtect_2009-05-25-213943_CAH-Laptop crash report was noted, which is not attached and 2) a folder NAV Solutions Support containing a folder SymQuickMenu was found with an associated application.

ryan_mcgann · ‎01-10-2009

Sorry for the problems. It sounds like UIAgent is crashing when it starts up. Please open the Console application (in your Application Utilities folder). In the list on the left please turn down the triangle for ~/Library then look for CrashReporter inside of there. Then look for the latest file that begins with SymUIAgent. Please open that file by selecting it, then copy & paste it to the forum here.

Thanks,

Ryan

Ryan McGann
Principal Software Engineer
Macintosh Products & Solutions
Symantec

cnghubbard · ‎05-31-2009

Ryan --

Sorry for the delay.

In reviewing the console output for the current start-up, I have noted several security anomalies on start-up in the console log

6/4/09 8:12:38 PM kernel npvhash=4095

6/4/09 8:12:37 PM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist

6/4/09 8:12:37 PM com.apple.launchd[1] (com.symantec.Sched501-1.plist) Unknown key: SchedName

6/4/09 8:12:37 PM com.apple.launchd[1] (com.symantec.Sched502-3.plist) Unknown key: SchedName

6/4/09 8:12:37 PM com.apple.launchd[1] (com.symantec.Sched502-4.plist) Unknown key: SchedName

6/4/09 8:12:37 PM com.apple.launchd[1] (com.symantec.Sched502-5.plist) Unknown key: SchedName

6/4/09 8:12:37 PM com.apple.launchd[1] (com.symantec.Sched502-6.plist) Unknown key: SchedName

6/4/09 8:12:37 PM com.apple.launchd[1] (com.apple.blued) Unknown key for boolean: EnableTransactions

6/4/09 8:12:37 PM com.apple.launchd[1] (org.cups.cupsd) Unknown key: SHAuthorizationRight

6/4/09 8:12:37 PM com.apple.launchd[1] (org.ntp.ntpd) Unknown key: SHAuthorizationRight

6/4/09 8:12:37 PM com.apple.launchd[1] (org.x.privileged_startx) Unknown key for boolean: EnableTransactions

6/4/09 8:12:38 PM DirectoryService[11] Launched version 5.7 (v514.25)

6/4/09 8:12:38 PM kernel hi mem tramps at 0xffe00000

6/4/09 8:12:38 PM kernel PAE enabled

6/4/09 8:12:38 PM kernel 64 bit mode enabled

6/4/09 8:12:38 PM kernel Darwin Kernel Version 9.7.0: Tue Mar 31 22:52:17 PDT 2009; root:xnu-1228.12.14~1/RELEASE_I386

6/4/09 8:12:38 PM kernel standard timeslicing quantum is 10000 us

6/4/09 8:12:38 PM kernel vm_page_bootstrap: 445461 free pages and 13291 wired pages

6/4/09 8:12:38 PM kernel mig_table_max_displ = 79

6/4/09 8:12:38 PM kernel 105 prelinked modules

6/4/09 8:12:38 PM kernel AppleACPICPU: ProcessorApicId=0 LocalApicId=0 Enabled

6/4/09 8:12:38 PM kernel AppleACPICPU: ProcessorApicId=1 LocalApicId=1 Enabled

6/4/09 8:12:38 PM kernel Loading security extension com.apple.security.TMSafetyNet

6/4/09 8:12:38 PM kernel calling mpo_policy_init for TMSafetyNet

6/4/09 8:12:38 PM kernel Security policy loaded: Safety net for Time Machine (TMSafetyNet)

6/4/09 8:12:38 PM kernel Loading security extension com.apple.nke.applicationfirewall

6/4/09 8:12:38 PM kernel Loading security extension com.apple.security.seatbelt

6/4/09 8:12:38 PM kernel calling mpo_policy_init for mb

6/4/09 8:12:38 PM kernel Seatbelt MACF policy initialized

6/4/09 8:12:38 PM kernel Security policy loaded: Seatbelt Policy (mb)

6/4/09 8:12:38 PM kernel MAC Framework successfully initialized

6/4/09 8:12:38 PM kernel using 9175 buffer headers and 4096 cluster IO buffer headers

6/4/09 8:12:38 PM kernel IOAPIC: Version 0x11 Vectors 64:87

6/4/09 8:12:38 PM kernel ACPI: System State [S0 S3 S4 S5] (S3)

6/4/09 8:12:38 PM kernel mbinit: done

6/4/09 8:12:38 PM kernel Security auditing service present

6/4/09 8:12:38 PM kernel BSM auditing present

6/4/09 8:12:38 PM kernel rooting via boot-uuid from /chosen: 18B3BABB-EE4A-3876-98AF-C0D62AB41029

6/4/09 8:12:38 PM kernel Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>

6/4/09 8:12:38 PM kernel Could not enable ARP cache poisoning detection. Your computer will not be protected.

6/4/09 8:12:38 PM kernel BTCoexistence feature not supported!

6/4/09 8:12:38 PM kernel wl0: Broadcom BCM432b 802.11 Wireless Controller

6/4/09 8:12:38 PM kernel 5.10.38.35

6/4/09 8:12:38 PM kernel Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@B/AppleMCP79AHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageDriver/Hitachi HTS543225L9SA02 Media/IOGUIDPartitionScheme/Customer@2

6/4/09 8:12:38 PM kernel BSD root: disk0s2, major 14, minor 2

6/4/09 8:12:38 PM kernel FireWire (OHCI) Lucent ID 5901 built-in now active, GUID 0023dffffe92f0c4; max speed s800.

6/4/09 8:12:38 PM kernel AppleIntelCPUPowerManagement: initialization complete

6/4/09 8:12:38 PM kernel [HCIController][configurePM] power parent ready after 1 tries

6/4/09 8:12:38 PM kernel Jettisoning kernel linker.

6/4/09 8:12:38 PM kernel Resetting IOCatalogue.

6/4/09 8:12:38 PM kernel NVEthernet: Ethernet address 00:23:df:92:f0:c4

6/4/09 8:12:38 PM kernel AirPort_Brcm43xx: Ethernet address 00:23:6c:94:67:9a

6/4/09 8:12:38 PM mDNSResponder mDNSResponder-176.3 (Sep 30 2008 16:59:38)[16] starting

6/4/09 8:12:38 PM kernel GFX0: family specific matching fails

6/4/09 8:12:38 PM kernel IGPU: family specific matching fails

6/4/09 8:12:39 PM kernel Matching service count = 2

6/4/09 8:12:39 PM kernel Matching service count = 4

6/4/09 8:12:39 PM kernel Matching service count = 5

6/4/09 8:12:39 PM kextd[10] 422 cached, 0 uncached personalities to catalog

6/4/09 8:12:39 PM kernel NVDANV50HAL loaded and registered.

6/4/09 8:12:39 PM kernel Previous Shutdown Cause: -128

6/4/09 8:12:39 PM kernel IGPU: family specific matching fails

6/4/09 8:12:39 PM kernel AppleTyMCEDriver::probe(MacBookPro5,1)

6/4/09 8:12:39 PM kernel AppleTyMCEDriver::probe fails

6/4/09 8:12:39 PM kernel GFX0: family specific matching fails

6/4/09 8:12:39 PM kernel AGC: 2.8.11, HW version=1.7.3, flags:0, features:1

6/4/09 8:12:40 PM kernel GFX0: family specific matching fails

6/4/09 8:12:40 PM kernel IGPU: family specific matching fails

6/4/09 8:12:40 PM kernel AirPort: Link Down on en1

6/4/09 8:12:40 PM kernel KeyspanNHCI::init (0, 0, 1)

6/4/09 8:12:40 PM kernel KeyspanNHCI::probe (0)

6/4/09 8:12:40 PM kernel KeyspanNHCI::start (0)

6/4/09 8:12:40 PM kernel KeyspanNHCI::start provider location: NULL

6/4/09 8:12:40 PM kernel KeyspanNHCI::UIMInitialize

6/4/09 8:12:40 PM kernel KeyspanNHCI::setPowerState (0) (1)

6/4/09 8:12:40 PM kernel KeyspanNHCI::UIMCreateInterruptTransfer on Root Hub

6/4/09 8:12:40 PM kernel GFX0: family specific matching fails

6/4/09 8:12:40 PM kernel IGPU: family specific matching fails

6/4/09 8:12:40 PM kernel Matching service count = 0

6/4/09 8:12:40 PM kernel NVEthernet::mediaChanged - Link Down

6/4/09 8:12:40 PM configd[14] bootp_session_transmit: bpf_write(en1) failed: Network is down (50)

6/4/09 8:12:40 PM configd[14] DHCP en1: INIT transmit failed

6/4/09 8:12:40 PM configd[14] setting hostname to "CAH-Laptop.local"

6/4/09 8:12:41 PM kernel NVEthernet::mediaChanged - Link Up: Ctrl 1140, Adv 0de1-0200, Lpa 0020-0000 Autoneg capable 0

6/4/09 8:12:44 PM rpc.statd[30] statd.notify - no notifications needed

6/4/09 8:12:44 PM bootlog[45] BOOT_TIME: 1244164352 0

6/4/09 8:12:44 PM internetcleanupd[56] internetcleanupd starting up

6/4/09 8:12:44 PM /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[33] Login Window Application Started -- Threaded auth

6/4/09 8:12:44 PM /Library/Smith Micro/Common/schedulerdaemon[55] SmithMicro schedulerdaemon started.

6/4/09 8:12:44 PM fseventsd[38] bumping event counter to: 0x4f3ef8 (current 0x0) from log file '00000000004f0e99'

6/4/09 8:12:44 PM com.smithmicro.internetcleanupd[56] kextload serialization lock busy; sleeping (89 retries left)

6/4/09 8:12:44 PM SymSharedSettingsd[60] Settings server starting up.

6/4/09 8:12:45 PM com.symantec.navapdaemon[52] kextunload: unload kext /Library/Application Support/Symantec/AntiVirus/NortonAutoProtect.bundle/Contents/Resources/SymAPComm.kext failed

6/4/09 8:12:45 PM com.symantec.navapdaemon[52] kextload serialization lock busy; sleeping (89 retries left)

6/4/09 8:12:45 PM /usr/sbin/ocspd[69] starting

6/4/09 8:12:45 PM com.smithmicro.internetcleanupd[56] kextload: /System/Library/Extensions/NetworkSpyAlert.kext: no such bundle file exists

6/4/09 8:12:45 PM com.smithmicro.internetcleanupd[56] can't add kernel extension /System/Library/Extensions/NetworkSpyAlert.kext (file access/permissions) (run kextload on this kext with -t for diagnostic output)

6/4/09 8:12:46 PM com.symantec.navapdaemon[52] kextload: /Library/Application Support/Symantec/AntiVirus/NortonAutoProtect.bundle/Contents/Resources/SymAPComm.kext loaded successfully

6/4/09 8:12:48 PM com.apple.SystemStarter[28] Starting US-4A

6/4/09 8:12:48 PM org.ntp.ntpd[26] Error : nodename nor servname provided, or not known

6/4/09 8:12:48 PM ntpdate[87] can't find host time.apple.com

6/4/09 8:12:49 PM kernel KeyspanNHCI::setProperties systemName [Administrator’s MacBook Pro]

6/4/09 8:12:48 PM ntpdate[87] no servers can be used, exiting

6/4/09 8:12:49 PM kernel KeyspanNHCI::setProperties multicastAddr = 2ab0ffef

6/4/09 8:12:49 PM kernel KeyspanNHCI::setProperties udpPort = 3842

6/4/09 8:12:49 PM kernel KNUinitialize

6/4/09 8:12:49 PM kernel start Broadcast Listen (3842)

6/4/09 8:12:50 PM kernel NHCI: nbsQueryIdent on 3842

6/4/09 8:12:50 PM kernel KeyspanNHCI_UserClient::setServerAccess 0 items

6/4/09 8:12:50 PM kernel NHCI (3842) Status[10.25.47.42]: Query Ident

6/4/09 8:12:55 PM kernel NHCI: nbsQueryIdent on 3842

6/4/09 8:12:55 PM kernel NHCI (3842) Status[10.25.47.42]: Query Ident

6/4/09 8:12:57 PM kextd[10] writing kernel link data to /var/run/mach.sym

6/4/09 8:12:57 PM com.apple.SystemStarter[28] KeyspanNHCI driver found

6/4/09 8:12:57 PM com.apple.SystemStarter[28] starting KeyspanNHCI on port 3842 mA 2ab0ffef

6/4/09 8:12:59 PM loginwindow[33] Login Window Started Security Agent

6/4/09 8:12:59 PM kernel NHCI: nbsQueryIdent on 3842

6/4/09 8:12:59 PM /Library/StartupItems/NHCI/NHCImon[103] NHCImon 2.1b4 Oct 23 2007 10:01:45 starting

6/4/09 8:12:59 PM kernel NHCI (3842) Status[10.25.47.42]: Query Ident

6/4/09 8:13:00 PM /Library/StartupItems/NHCI/NHCImon[103] initiate auto-connect on (4b8 813 2)

6/4/09 8:13:00 PM /Library/StartupItems/NHCI/NHCImon[103] checking on printer (4b8 813 0 [RB0120412231643500]) on server 0 (0)

6/4/09 8:13:00 PM /Library/StartupItems/NHCI/NHCImon[103] --- not found

6/4/09 8:13:00 PM /Library/StartupItems/NHCI/NHCImon[103] KeyspanNHCI driver found

6/4/09 8:13:00 PM /Library/StartupItems/NHCI/NHCImon[103] startUDPlisten

6/4/09 8:13:00 PM /Library/StartupItems/NHCI/NHCImon[103] Driver table: vers: 1 receive: 1 UDPPort 3842 #servers 0 #dev 0

6/4/09 8:13:00 PM /Library/StartupItems/NHCI/NHCImon[103] Getting UDP messages from driver...

6/4/09 8:13:00 PM NHCImon[103] 3891612: (connectAndCheck) Untrusted apps are not allowed to connect to or launch Window Server before login.

6/4/09 8:13:00 PM com.apple.SystemStarter[28] Thu Jun 4 20:13:00 CAH-Laptop.local NHCImon[103] <Warning>: 3891612: (connectAndCheck) Untrusted apps are not allowed to connect to or launch Window Server before login.

6/4/09 8:13:00 PM /Library/StartupItems/NHCI/NHCImon[103] _RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.

6/4/09 8:13:00 PM com.apple.SystemStarter[28] _RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.

6/4/09 8:13:04 PM kernel NHCI: nbsQueryIdent on 3842

6/4/09 8:13:04 PM /Library/StartupItems/NHCI/NHCImon[103] DrvrEvents returned unknown 0

6/4/09 8:13:04 PM kernel NHCI (3842) Status[10.25.47.42]: Query Ident

6/4/09 8:13:09 PM kernel NHCI: nbsQueryIdent on 3842

6/4/09 8:13:09 PM /Library/StartupItems/NHCI/NHCImon[103] DrvrEvents returned unknown 0

6/4/09 8:13:09 PM kernel NHCI (3842) Status[10.25.47.42]: Query Ident

6/4/09 8:13:15 PM internetcleanupd[56] com_allume_NSpySnDriverShim kernel service not found.

6/4/09 8:13:15 PM internetcleanupd[56] internetcleanupd: Network SpyAlert initialization failed. kext configuration failed.

6/4/09 8:13:30 PM loginwindow[33] Login Window - Returned from Security Agent

6/4/09 8:13:30 PM loginwindow[33] USER_PROCESS: 33 console

6/4/09 8:13:30 PM com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[98]) Exited: Terminated

6/4/09 8:13:30 PM com.apple.launchd[108] (org.x.startx) Unknown key for boolean: EnableTransactions

6/4/09 8:13:30 PM com.apple.launchd[1] (com.apple.aslmanager) Throttling respawn: Will start in 10 seconds

6/4/09 8:13:30 PM mDNSResponder[16] NOTE: Wide-Area Service Discovery disabled to avoid crashing defective DNS relay 172.16.2.5:53

6/4/09 8:13:30 PM InternetCleanupAgent[113] Error getting IOService iterator for NetBlockade.kext - kext is probably not loaded.

6/4/09 8:13:30 PM com.smithmicro.InternetCleanupAgent[113] InternetCleanupAgent: Unable to read Network SpyAlert settings from internetcleanupd

6/4/09 8:13:31 PM /System/Library/CoreServices/coreservicesd[61] SFLSharePointsEntry::CreateDSRecord: dsCreateRecordAndOpen(Carl Hubbard's Public Folder) returned -14135

6/4/09 8:13:31 PM /System/Library/CoreServices/coreservicesd[61] SFLSharePointsEntry::CreateDSRecord: dsCreateRecordAndOpen(Administrator's Public Folder) returned -14135

6/4/09 8:13:41 PM /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent[133] Norton AntiVirus QuickMenu could not connect to SymSharedSettings (Invalid settings)

6/4/09 8:13:44 PM NortonMissedTask - Child #1[143] About to launch child 1

6/4/09 8:13:44 PM /Library/Application Support/Symantec/Scheduler/SymSecondaryLaunch.app/Contents/NortonMissedTasks[53] uid 502 already done

6/4/09 8:13:46 PM quicklookd[134] [QL ERROR] 'Creating thumbnail' timed out for '<QLThumbnailRequest /Users/carl/Desktop/Mid_Tenn_2009.pdf>'

6/4/09 8:13:48 PM -u[143] about to call FNNotifyByPath

6/4/09 8:13:48 PM -u[143] /Users/sysadmin/Library/Preferences/com.symantec.symsched

6/4/09 8:13:56 PM quicklookd[148] [QL ERROR] 'Creating thumbnail' timed out for '<QLThumbnailRequest /Users/carl/Desktop/Mid_Tenn_2009.pdf>'

6/4/09 8:14:03 PM ReportCrash[141] Formulating crash report for process SymUIAgent[133]

6/4/09 8:14:05 PM ReportCrash[141] Saved crashreport to /Users/carl/Library/Logs/CrashReporter/SymUIAgent_2009-06-04-201342_CAH-Laptop.crash using uid: 502 gid: 20, euid: 502 egid: 20

6/4/09 8:14:04 PM com.apple.launchd[108] ([0x0-0xf00f].com.symantec.uiagent.application[133]) Exited abnormally: Bus error

6/4/09 8:14:43 PM mDNSResponder[16] NOTE: Wide-Area Service Discovery disabled to avoid crashing defective DNS relay 172.18.82.11:53

6/4/09 8:15:52 PM [0x0-0x18018].com.apple.Safari[153] Debugger() was called!

6/4/09 8:20:02 PM ntpd[26] time reset -3.637389 s

I am attaching the SymUIAgent crash report to a separate reply

Thxs for your assistance

Carl

cnghubbard · ‎05-31-2009

Ryan --

Cannot append associated SymUIAgent crash report as it exceeds 20000 characters. How do I get it to you?

Thxs

CAH

ryan_mcgann · ‎01-10-2009

I will send you a PM.

Ryan McGann
Principal Software Engineer
Macintosh Products & Solutions
Symantec

cnghubbard · ‎05-31-2009

Ryan --

Did you receive the crash logs? Sent them Friday.

Thxs

CAH

ryan_mcgann · ‎01-10-2009

Sorry, I forgot to let you know I got them. I am at the Apple WWDC conference this week, and I am going on vacation the next week but I will try and look at them sometime before I go.

Thanks,

Ryan

Ryan McGann
Principal Software Engineer
Macintosh Products & Solutions
Symantec

cnghubbard · ‎05-31-2009

Ryan --

Did you get an opportunity to review th crash logs

thxs

CAH Sr

ryan_mcgann · ‎01-10-2009

Thanks for the crash logs. I think several people have had this same issue now. It appears that somehow, the Norton AutoProtect settings are becoming corrupted in some cases.

The easiest way to sovle this is to uninstall & reinstall, which will delete the offending settings file. If you don't want to uninstall, I can give you instructions on how to try and remove the corrupted file, but it may not work in all cases, so I would first suggest uninstalling and reinstalling the product unless that's not an option right now.

Sorry for the inconvienence.

Ryan McGann
Principal Software Engineer
Macintosh Products & Solutions
Symantec