Norton for Mac

[DaleG]

I removed NAV from my Mac, but I still get error message every time I start Firefox: "This version of Firefox is not supported by Norton Confidential. You will not be protected while browsing the Web. Norton Confidential cannot protect you while you use thei version of Firefox. Phishing Protection requires Firefox 1.5 or later."   Firefox 15.0, OS X 10.8.1

Since I'm no longer protected by Norton Confidential, I really don't want to see this error message.

NAV caused serious problems with my Mac that required 2 calls to Apple support, 2 trips  to the Genius Bar and one long tech support call to Symantec - to help me remove the **bleep** thing - and it is still causing me grief.

[ryan_mcgann · Accepted solution]

Sorry about the problems. It sonds like you didn't actually remove the product. Sometimes people think that if they drag it to the Trash they have removed it, but you actually have to run the Uninstaller to remove the product.

Also not to belabor the point, but you were actually using the wrong product. You are using Mac OS X 10.8.1, but you had a product that wasn't compatible with 10.8.1 You had Norton Internet Security 4, which is only compatible with Mac OS X 10.6. I used VMWare 3 on Mountain Lion and had a similar experience--it kernel panic'd my machine when it was just sitting there. Point being, if the software isn't compatible with the OS you are using, it's sure to cause prolbems (VMWare 5 is the latest version).

I can give you a copy of Norton Internet Security 5, which is compatible with 10.7-10.8.2, if you contact me privately.

Since I can't be sure if you still have the Uninstaller or not, follow the instructions here for an alternative method:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080427024142EN&product...

[DaleG]

Thank you for the response. I had Symantec Mac tech support actually run the script for me remotely after I had tried it unsuccessfully x2. Your response gave me enough clues to fix the problem. When the support tech ran the script, Firefox was open. I noticed at the time that the script did not seem to finish running, it stalled and he had me reboot. I assumed the tech knew what he was doing. I just ran the script again with Firefox closed and it completed running, I rebooted, and I no longer get the error message.

I do not know what version of N.I.S. I had running, it was downloaded from my ISP, Comcast, when I was at OS 10.7.

At this point I am 'gun-shy' about installing Norton Internet Security 5.

Thank you for your assistance.

[ryan_mcgann]

Unfortunately, Comcast does not have a license to distribute our latest product. They still have a license to distribute the older produces, which is unfortunate, since it causes problems on newer computers. 

Glad the situation was resolved.

[Cynrodeogirl]

I also had issues when I updated to the new Firefox 15 on my Mac OSX 10.7.5 with Norton 4.  After contacting Firefox (since they were the "change made") was told it was a Norton issue. Contacted Norton - after 30 minutes on chat and 15 on remote access was told: "I would like to inform [you] that the Norton Internet Security 4 is not compatible with Firefox 15. It only supports Firefox 4 or earlier version.The latest version of Norton Internet Security 5 is compatible with Firefox 15, but comcast is yet to release that version for this customer". So, today I called Comcast. Per their representative this was the first they had heard of the problem. She was very polite and took all the info. She stated she would follow-up. I also posted a query on HelpOwl forum for Comcast. Here is what was posted: "This has nothing to do with Comcast OR Firefox, it's a Norton issue. They were too lazy to update their software. Of course they're going to spin it and tell you it's compatible to cover their assets. You should ask this question in the Norton forum."    I have gotten the old run around with all pointing fingers at the other. My issue is still unresolved -- so per the suggestion I come to the Norton Forum to ask the same question: "Is there a patch or work around via Comcast -- or will Comcast be releasing the Norton 5 in the near future?"  I will add - Does Norton have another suggestion via this forum?

[ryan_mcgann]

You'll have to contact Comcast about Norton Internet Security on 10.7 and beyond. Our contract with Comcast only covers products that run on 10.6 and earlier.

[Zhiem]

I have the latest version of Firefox 16.0.1 and as far as I know my Norton is up to date on Mac 10.6.8 but I get the warning that Norton doesn't support the version of Firefox and that the browser is not protected. I would be very grateful for advice. Thank you.

[karigane Spam Squasher]

Recent versions of Firefox won't be protected on Snow Leopard, as Symantec has discontinued support for NIS 4.  Symantec would like you to upgrade to its NIS 5 product (which only runs on Lion and Mountain Lion).

If you're on an older Mac that doesn't support the newer operating systems, or if you need to continue using Snow Leopard for compatibility reasons with other third-party software, Symantec would tell you to downgrade Firefox to a supported version.  (Running an older version of Firefox could expose you to security vulnerabilities that were patched in later versions of its browser.)

[Zhiem]

Thank you for the good advice. Great service.