04-21-2012 03:58 PM
** SOLVED ** NAV 5 for NIS 12.2 for MAC. Automatic Protection and Idle-Time Scan were OFF and could not be enabled. Could not launch scans of any type ** SOLVED **
Note: this solution applies to NAV 12.x and NIS 5.x, not earlier versions.
You'll need your activation key after doing this (available from Norton Account).
In Terminal (/Applications/Utilities), enter the following command:
sudo rm -f /private/var/db/com.symantec/Symantec.keychain
(you'll be asked to enter your admin password).
After doing that, restart, then reactivate the product.
If this does not solve the issue, look for help on the Norton Community, not the Norton Help Desk.
IF you have concerns about taking directions from some yahoo on the internet and want to take direction from professional Norton techs, then search for this post and look for posts from Lee_G on 4/21/12
Re: NAV For Mac 12: Automatic Antivirus Protection Unexpectedly Turned OFF
.... I spent two (2) hours with level 1 support and two (2) hours with level 2 support to try to solve this without success. This was after I spent over an hour removing and reinstalling the product twice. When I entered the command you provided in the Terminal session and restarted the system, all was resolved.
WHAT UPSETS ME is, I told both support contacts in my FIRST minute chatting/speaking to them about your post. I even brought the post up on the screen when they were using the RESCUE application, an I was ignored. This could have been solved 4 HOURS AGO, if they listened and took a look. I even sent them the URL to your posting.