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Newbie
Bob_K
Posts: 2
Registered: ‎12-29-2011

Safari Website page changing error

Every time I change from one page to another using Safari, I get an error message that says "Norton Confidential is still scanning" and below that says "Norton Confidential has not finished inspecting this page for fraud. Are you sure you want to submit this information?"  Then asks me to click on either Cancel or Continue.  It's really getting annoying having to click on this drop down window when pages are either changed or updated.  Any advice?

 

karigane
Posts: 237
Topics: 9
Kudos: 18
Solutions: 25
Registered: ‎11-10-2009

Re: Safari Website page changing error

Did this start happening after a particular update?

 

What version of the operating system, Safari, and NIS are you currently using?

Newbie
Bob_K
Posts: 2
Registered: ‎12-29-2011

Re: Safari Website page changing error

No particular update that I am aware of.  Safari Ver 5.0.6 and NIS 2.1.1 (5)

Visitor
paranoidmacuser
Posts: 5
Registered: ‎03-03-2010

Re: Norton Confidential

I am experiencing the same problem.  My question is, what exactly does each of these button options--"Cancel" and "Continue" do?  Am I canceling or continuing to have Norton scan the pages?  Someone please clarify.  Thank you.

Symantec Employee
evadperez
Posts: 71
Registered: ‎06-01-2009

Re: Norton Confidential

Sorry for any inconvenience. We'll get back to you with some answers.

 

Meanwhile, can you please provide the following version info?....

 

Mac OSX version

Norton FireWall version

Norton Confidential version

 

Thanks

David

Visitor
cheerio
Posts: 2
Registered: ‎02-14-2012

Re: Norton Confidential

Hello, End of rope with the same issue as original poster. Have a Mac running OS X 10.6.8 and 

Safari 5.0.5 with the Comcast version of Norton Anti-Virus 11.2.2(3)

 

Can you tell me how to disable and /or uninstall?

 

Much Thanks ahead of time

 

Symantec Employee
Lee_G
Posts: 849
Registered: ‎11-23-2009

Re: Norton Confidential

There is an Uninstaller in /Applications/Symantec Solutions.

Visitor
cheerio
Posts: 2
Registered: ‎02-14-2012

Re: Norton Confidential

Thanks

Symantec Employee
ryan_mcgann
Posts: 853
Registered: ‎01-10-2009

Re: Norton Confidential

Instead of uninstalling, you can always disable the feature. In Norton QuickMenu, select Norton Confidential, and choose "Disable Phishing Protection". Altneratively, open the Norton Confidential application and click on the Phishing Protection tab, then deselect the Enabled button.

 

Unfortunately a change was made to Safari that causes this alert to come up pretty frequently. We've identified the error but since we don't plan on changing Norton Internet Security 4 at the moment, there's not much we can do. We are still evaluating our options.  Norton Internet Security 5 does not have this issue in Firefox.

Ryan McGann
Principal Software Engineer
Macintosh Products & Solutions
Symantec