04-07-2012 01:50 AM
I just discovered that Automatic Protection is DISABLED on my system. I can not enable Automatic Protection, or do a manual scan. Nothing happens when I try to enable the auto scanning, or inititate a scan.
If I try to enable or disable virus protection, or vulnerabiltiy protection, from the nOrton Quick Menu, I am prompted for my password. When I enter it, the menu changes to indicate that either function has been enabled (or disabled), but I am still unable to scan, and automatic protection remains DISABLED.
NAV Version 12.2 (76).
I have tried reinstalling over the existing version, and the install completes successfully, but the problem remains.
04-07-2012 05:37 PM
I had the same problem when I first installed it on my mac then I did a manual update with live update and when it downloaded the latest anti-virus definitions,it turned on.Hope this helps !
04-10-2012 10:59 AM
I have recently noticed that one of my Macs is having this same problem. I'm running OS 10.7.3 and NIS 5.2/NAV 12.2 (76).
I've been reading various threads in this forum looking for a solution. I came across this thread in which other users reported the same problem.
It appears that the only solution for the time being is to create a Symantec Support Data.zip file through NAV and get an email address from Lee_G to send that file to Symantec. Then, he will give you a Terminal command that you can run to fix the issue.
I was hoping that today's update would make that solution obsolete, but the downloaded new components were not installed. See below:
Even after both restarting and rerunning Live Update a couple times, the new components still would not install.
So, with that not working, I guess I'll have to go the other route.
Lee_G, I have a Symantec Support Data.zip file ready to send. Would you please be kind enough to provide me with the email address that I need to send it to?