01-13-2012 06:26 PM
I purchased a subscription to Norton Anti-Virus for Mac back in October to protect my new Mac Lion system. The subscription was for one year. I had been a beta user of this product prior to the official commercial release, and followed the instructions to remove all the beta files before installing the commercial product.
Tonight, the "statistics" box informed me that I have 30 days left in my "trial" and need to "activate now." I also couldn't get this box - or the box that was demanding that I enter a key - to close...it disrupted my Mac's shutdown process, and I had to power off the computer by holding down the power button.
Anybody got an idea as to what is going on? And hopefully tell me how to fix it?
Solved! Go to Solution.
01-13-2012 06:55 PM
Sorry for the inconvenience.
There was a problem with the product deactivating itself and reverting to a trial (however your system is still protected in the trial period).
If you re-enter your activation key, your subscription will resume.
There hadn't been any recent reports of this problem happening. You may want to manually run LiveUpdate after reactivating the product, to confirm that the software is actually up-to-date.
01-13-2012 07:24 PM
Thanks! I just entered the key as you suggested, and it worked...and even registers the correct number of days left in my subscription.
Live update confirmed that everything is up-to-date.
Have a great weekend!
01-27-2012 08:58 PM
My copy also reverts back to the trial copy. I've returned to the Norton Account to get my paid subscription serial number. It accepts it and puts in the correct number of dates left in my year subscription, but then it will revert back to the trial. For instance, I noticed today that I have 26 days left, so it must have reset 4 days ago. What should I do? Uninstall completely and reinstall? Use an Norton uninstall tool?