Norton for Mac

[BudinPA]

Hi,

I just got a new mac laptop and i want to transfer my existing NAV from my current mac to the new one. Can i do this?

Thanks,

BudinPA

[Lee_G]

It's generally better to do a fresh install on the new computer, as opposed to transferring NAV.  If you do transfer it, there is a tool you will need in order to update the licensing info correctly, let me know if you need that.

[BudinPA]

Thanks for the info. I was hoping to be able to not have to purchase the product again. Is there some way to download the product and install my existing license key?

Thanks.

[Lee_G]

You should not need to purchase it, but if you don't have the original installer, you may need to contact Customer Support with info about where and when you bought the product.  In this case a transfer may be easier, I'll reply again shortly with info about the key migration utility.

[Lee_G]

Here's the location of the tool.  Download and run it per instructions on this page, AFTER you have used Apple's migration to move NAV to the new computer.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20091020141148EN

Let me know if this causes any problems with NAV.

[BudinPA]

Hi, thanks for the information but that didn't fix the problem. I get a message when i try to run Live Update saying there are pieces misssing from LiveUpdate and to try reinstalling it.

[Lee_G · Accepted solution]

You can get the latest installer for LiveUpdate here:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100414123129EN&ln=en_US

If that doesn't help, you may need to contact Customer Support to recover an installer for the entire product.

[BudinPA]

Thanks. That did it. I appreciate the help.

[BudinPA]

I'm having a problem now with Live Update. I scheduled it to run every day at 9am and it never runs.

Thanks for your help.

[Lee_G]

Are you seeing any errors, or just no activity?  Is there anything about updates under 'View recent activities..." in the NAV application?