12-14-2011 01:59 AM
I have a MacBook Pro 10.7.2 laptop with the latest Norton Anti Virus program installed. Even after updating the program...when I try to run a scan, I get this message: The scan failed because of a scan engine problem. Run LiveUpdate to get the latest version. Attached is the file SymantecInfo. Please advise what I need to do. I keep updating but it does not fix the problem. Thank you.
12-14-2011 11:08 PM
Yes, I was unable to attach the SymantecInfo file because it is slightly larger than the allowed download size. If you'd be so kind as to email me your email address, I will send it to you. Thank you.
12-15-2011 07:33 PM
Exact same situation with software purchased yesterday - same model (Macbook Pro 10.7.2) - any time I attempt a virus scan I get the message 'the scan failed because of a scan engine problem. Run live update to get the latest version'
I have run live update several times (above 15 now) and the only thing I am having trouble downloading is the NAV for Mac 12 Virus Defs. When i try to update this, the status is shown with a red X next to it (tried to upload attachment to show but not successful)
WOuld also be grateful for any assistance.
12-19-2011 12:10 PM
mflyinshanghai, can you follow the instructions at this link? I'll send a private message with an address where you can send the output file.
kevinmoats, I sent my email address privately last week, did you receive it?