08-17-2012 08:16 PM
I'm running OS 10.7.4 (MacBook Air mid 2011) and NAV 12.3. My Automatic Virus Protection is disabled. And "AntiVirus Auto-Protect could not load the scan engine. Please run LiveUpdate to get the latest version." is what appears. LiveUpdate says my software is up to date.
I looked at an earlier recent thread on scan engine trouble - was no help. If I don't respond tonight it's 'cause I'm going to sleep. Back tomorrow. Thanks for helping.
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08-17-2012 08:39 PM
Were these the steps you attempted?
You'll need your activation key after doing this (available from Norton Account).
In Terminal (/Applications/Utilities), enter the following command:
sudo rm -f /private/var/db/com.symantec/Symantec.keychain
(you'll be asked to enter your admin password).
After doing that, restart, then reactivate the product.
08-18-2012 08:05 AM
Thanks for getting back to me, Lee. That is what I'd tried. After I enter the command in Terminal, press Return, when I try to enter in my password, it won't type in.
08-18-2012 10:18 AM
The password won't echo on the screen (by design), but when you type the password and hit return, it should execute the command. To see if the rm command worked, you can use this command:
sudo ls /private/var/db/com.symantec/Symantec.keychain
If the keychain was deleted (rm deletes the file), you should get a "No such file or directory" message when you do the above.
08-18-2012 03:54 PM
Using Terminal can be powerful, but also potentially dangerous, especially when using sudo which escalates your user privileges (the "su" stands for "super user"). So use with caution, especially if you're not sure about the effects (deleting certain system files can make your machine unbootable, for example).
08-21-2012 03:01 AM
I'm just new to this and not sure where to enter the command in Terminal - do I do this where the cursor thingy is? i.e. just type in and hit enter?? And when I do this it won't stuff up my computer will it??
08-21-2012 07:45 AM
Yes, just type at the cursor and hit return (enter). It will prompt for a password, which isn't echoed, hit return again after you type it.
If you copy and paste the command as written, it will only remove a file that is used by NAV, and not cause other affects (except that you'll need to re-enter your NAV activation code). My general caution about using Terminal was in response to SteveRaf's comment about using it more. As I said, it's certainly sometimes useful, but potentially dangerous if you experiment without understanding what the commands are doing.
08-30-2012 10:15 AM - edited 08-30-2012 10:16 AM
I'm getting the same "Auto-Protect could not load scan engine" error message--on a *2012* MacBook Air running 10.7.4--after an apparently successful activation.
I've used your terminal commands--and restarts and re-activations--without change.
However, as an additional symptom, I also not that the "About Norton AntiVirus" popup window shows:
Activation code: Not Activated
Serial number: Not Activated
Current SKU: Could not load licensing data
Media SKU: Could not load licensing data
Family SKU: Could not load licensing data
Endpoint SKU: Could not load licensing data
I don't find how I can improve on the activation opportunity so that this information could be provided.
Shouldn't the scan engine error be independent of activation? Still, how can my paid version be properly activated?