05-23-2012 11:30 AM
Check that the time AND date are correct on your Mac, and then open up Live Update and do a manual selection of Update Everything Now.
Then see if the "last checked" and "will check next" dates have corrected.
There is a small rechargable battery in the Mac which keeps its clock going while the computer is off and not powered. If that battery fails then you can get odd dates and times recorded until the Mac has a chance to update the clock via the internet.
To check this, make sure the time and date are correct, then disconnect Internet access then power down and unplug the Mac and then start it up again. The time and date should STILL be correct even though an internet update to reset those was not available. If you get an odd date, like 1978, then the odds are that internal battery has failed. It happens.
Check for odd dates in other places such as files you've recently created or modified. That would show it is not just an issue with the Norton stuff. You can of course also take the Mac to the Genius Bar at an Apple Store and ask them to check it out. There are some simple reset procedures they can do to reset the low level hardware which handles things like Sleep/Wake functionality, and the management of the clock. Be sure to tell them that your Mac was waking up unexpectedly as well.
05-23-2012 07:31 PM
Thanks Bob but that is definitely not the issue.
I have my date and time posted right in the corner of my screen. I also use my calendar software regularly and know that the computer's time date and year are correct.
I've had several laptops that have needed the battery replaced and managed to even replace it myself so I do know what you're describing but that isn't the issue here.
I suspect I have had some contact with something evil and nefarious that knows how to mess with NAV to prevent it from recognizing it and has yet to be discovered and is still hiding somewhere on my poor little hard drive
05-23-2012 07:55 PM
There isn't any known threat that manipulates the clock/calendar to try to subvert NAV. It's impossible to rule out something new that does this, but it would be likely that we'd be hearing from others with the same problem odds are high it's something else. I don't recall if you mentioned what happens when you try to update defs manually (for example, when you hit "Update Everything Now"). Does it give an error?
05-24-2012 12:39 AM
It allows me to update everything.
Afterward the date last checked reads October 4, 1978 when that is clearly wrong.
and Date of Last Update says April 11, 2012, also wrong.
Is there any way I can reinstall my Nav to start from scratch. Maybe that will fix the problem.
I downloaded it in December directly from Norton website. Can I just redownload and reinstall?
05-24-2012 08:37 AM
You should be able to download it again, the only thing I'm not quite sure of is the availablitly of NAV 11 (vs. 12). What OS version are you running? If not Lion (OS X 10.7.x), you'll need to get NAV 11. If you determine it's available, you should try running the uninstaller before reinstalling (/Applications/Symantec Solutions/Symantec Uninstaller).
If you do have OS X 10.7.x, you should try to get NAV 12. It was available when you bought NAV 11, so hopefully you purchased that version because of your OS version. Otherwise, contact customer support and explain that you received the wrong version.