Norton for Mac

[rh6688]

I  accidently deleted the antivirus software when i tried to clean up my hard drive. I have the product key and serial number of the Norton Antivirus, but can't find the link to download the software for mac. All the links direct me to the download for windows. I've spent two hours poking through the norton website and waiting to get connected with a customer support rep with no help at all. I have to say Norton has the worst customer support. Can anyone help? Many Thanks!

[ryan_mcgann]

How did you purchase the product? Did you purchase it online from the Symantec eStore or did you buy a physical boxed copy? And for that matter, which product exactly did you buy?

Thanks,

Ryan

[pete555]

I bought from online store and have spent best part of an hour searching for download link - it just leads me to PC downloads.  Very frustrating.  I just want (re)install the software, enter the serial number and get on with my life.

If someone can point me to the link I would be very appreciative....thanks.

[pete555]

anyone from symantec who can assist with this?

[Lee_G]

I'm not very familiar with the workings of the online store, you may need to go through Customer Support.  All I could find was a place to enter email and password for an order, perhaps that would take you somewhere useful:

https://www.mynortonaccount.com/amsweb/redirect.do?tok=&fpage=orderHistory&product_lang=EN

[pete555]

Thanks for the reply - this is the way I have previously tried.  However just leads to the Windows downloads when you click on the "download my product" link from my order record.

How do I contact Customer Support?

[mdturner]

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pete555 wrote:

How do I contact Customer Support?

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http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Use the Chat option as it is normally much quicker than email or phone. The link is for U.S./Can so if you require a different country yhen please change the location at the top of the web page.