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EsterHacken
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EsterHacken
Posts: 1
Registered: ‎06-15-2012

iAntivirus "Unable to activate Protect my Mac" message

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‎06-15-2012 05:26 PM

How can I fix this? I have been unable to find any information on how to "activate Protect my Mac" feature.

 

Please advise. thanks!

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Symantec Employee
Symantec Employee
Lee_G
Posts: 840
Registered: ‎11-23-2009

Re: iAntivirus "Unable to activate Protect my Mac" message

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‎06-15-2012 07:03 PM

I'm not familiar with that message, can you provide a screenshot?  To attach, click the tree icon above the message entry area.

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Symantec Employee
Symantec Employee
Lee_G
Posts: 840
Registered: ‎11-23-2009

Re: iAntivirus "Unable to activate Protect my Mac" message

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‎06-15-2012 09:26 PM

After a little research, this is apparently a feature of the older iAntivirus (not the MacApp store version released recently).  It may be that you need to run this version in 32 bit mode; see the discussion here:

 

http://forums.cnet.com/7723-21575_102-552008/iantivirus-cant-turn-on-protect-my-mac/

 

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