06-15-2012 08:48 AM
i installed nis 5 for mac and mozilla firefox 13.0 , my problem i cant see the identity tool bar and norton search bar,i have enable safe surfing ,went at tools-add ons and extention doesnt apears norton tool bar.i try everything but the tool bar is missing,please someone can help me,i very desappointmen with this nis
Solved! Go to Solution.
06-28-2012 10:50 PM
I am sorry for the delayed reply,
Please follow these steps in order to make sure that your problem is fixed.
--> First step, ran the live update [Update everything now] in the Norton Internet Security until you get the message all the updates are installed and then restart the Mac.
--> In the Norton Internet Security program, make sure that you allow the firefox in the application firewall settings to access the Internet
--> Restart the firefox application you will get a popup to install the Identity Safe toolbar 2.2.2r7 for firefox - If that doesn't work [Please re-install firefox]
--> You will get an alert to setup the Norton Toolbar, which is for Norton Safe Search and Norton Identity.
--> Please note that Norton Identity Toolbar will not help you to save any login info for web pages
--> To use that feature, you have to download an Identity safe app from app store - Please visit this Identity safe for Mac for more details
--> After installation - To use the Identity safe in Mac, please click on the lock symbol to create an online vault and start using it.
Let me know the results...