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Newbie
rogsader
Posts: 1
Registered: ‎12-10-2010

remove subscription warning popup

Annoying "norton internet security subscription warning" popup has an expiration date that does not match the date on my account.  how do you update the information or remove the warning/popup.

Symantec Employee
ryan_mcgann
Posts: 864
Registered: ‎01-10-2009

Re: remove subscription warning popup

I'm not sure what you mean. Do you think that you are entitled to more days in your subscription? The subscription popup appears when you have less than 45 days in your subscription. Is the date listed for your subscription in the Norton AntiVirus application less than 45 days from now? If so, then LiveUpdate is doing the right thing.

 

If you think you should have more than 45 days left on your subscription you need to contact customer support. We can't solve subscription/licensing issues on the forums because we need to verify account and purchase information.

Ryan McGann
Principal Software Engineer
Macintosh Products & Solutions
Symantec
Regular Visitor
NagerN
Posts: 8
Registered: ‎04-09-2008

Re: remove subscription warning popup

It's not being reminded n advance that is a nuisance; it's a) the interruption of your work and b) breaking the train of  creative thought by very frequent nagging reminders that keep popping up and demanding action before the screen is cleared.  Numerous annoying nags may persuade some subscribers to switch to other software.

 

Please consider these suggested changes:  

 

Option 1:  build-in a new preference to allow the subscriber to set the frequency and/or timing of reminders

Option 2:  do not start reminders until 10 days before subscription expiration

 

Respectfully, NormN