Other Norton Products

[houston]

I am getting random ads popping up randomly like RON Ads by hotrevenue, and bunch of more ads.  I am also suddenly getting a advertisement for a game show on the speakers.  I am not able to open the task manager to see what tasks are running.  The menu item for Task manager is not greyed out, but I am not getting any errors.  I have Norton Security Suite 4.0, but it is not detecting anything.  Help?

[Dieselman326]

There is no Norton Security Suite 4.0. There is Norton Internet Security 2010 or Norton 360 4.0. Did you run a full scan yet with Norton? Are you using IE as your browser? Best to switch to a safer browser like Firefox. Please download and run a full scan with Malware Bytes Anti Malware and SuperAntiSpyware.

http://www.malwarebytes.org/

http://www.superantispyware.com/

[Phil_D Norton Fighter]

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Dieselman326 wrote:

There is no Norton Security Suite 4.0.

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The original poster, houston is correct in describing the product. There is a Norton Security Suite 4.0 offered by Comcast.

[Quads]

I will be back later

Quads

[Dieselman326]

But it does say "Powered by Norton 360". Comcast renamed it "Norton Security Suite".

[Phil_D Norton Fighter]

The author of this thread correctly identified the product.

There are minor differences between Norton 360 and Norton Security Suite.

Sorry you were not aware of it.

[Quads]

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houston wrote:

I am getting random ads popping up randomly like RON Ads by hotrevenue, and bunch of more ads.  I am also suddenly getting a advertisement for a game show on the speakers.  I am not able to open the task manager to see what tasks are running.  The menu item for Task manager is not greyed out, but I am not getting any errors.  I have Norton Security Suite 4.0, but it is not detecting anything.  Help?

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Part 1.

Start Hijackthis and tick / check the entries listed in the attachment to this post, tick the little square box of each individual entry listed

Then click the "Fix Checked" button

Part 2.  

Find and download TDSSkiller and run the program, to see if it finds TDL3, If it does the program will want to restart your PC, let it.

If it doesn't find TDL3 etc.  After restart the PC yourself, after the restart, Hijackthis removed entries so that files are not loaded on startup.

Part 3.

Download and install Malwarebytes, Start Malwarebytes and update the definitions, then run a Full Scan.

Quads 

[Turbo]

Link to TDSSkiller, recommended in Part 2 of Quads instructions:  TDSSkiller

[houston]

Thanks a lot for all of you providing me detailed instructions and links.  I followed the instructions.  Malwarebytes found about 836 items that were infected and removed them.  I actually had a tough time even downloading Malwarebytes or running TDS killer.  I think the viruses were preventing me from trying to download malware.  I am now running another full scan with malwarebytes to make sure.

Few questions --

How do I make sure that everything has been removed? Are there any other checks I can do to make sure?   Since Norton did not find any of these issues, I am not sure how I can ever be sure everything is cleaned out.

How come Norton did not find these issues?  

What is the best way to prevent something like this from happening?  I thought I had protection with McAfee, but not sure if the definitions were out of date or not (Comcast switched from McAfee to Norton and I did not realize that). 

 Again thanks for your help.

[Quads]

It's not unusual for Malware to block Security Sites, I guess you didn't come back saying I can't get Malwarebytes etc. to find another way around the problem.

1.  Installing Norton after McAfee when McAfee is not fully removed can mean Norton can be conflicting with leftovers of McAfee, or even installing Norton when the PC is infected like that, also when Norton is first installed the definitions will be a long way out of date.

2. Did TDSSkiller detect anything??

3. If you start Malwarebytes, Then click on the "Logs" tab, open the log that shows all the detections from the scan after TDSSkiller.  It opens in Notepad.  Save the log on the Desktop or somewhere else.  Then attach the log in the message back here, like I did for the entries to remove with Hijackthis in my previous post.

4. Then if you update Malwarebytes and run another Full Scan, does Malwarebytes detect anything again??

Quads