05-09-2008 05:54 PM
Just wondering if anyone has encountered the same thing I did.
I rewewed my virus subcription for for 1 year for Norton Systemworks 2003 Professional (using Live Update) and it was about $14 more expensive than the previous year (which is a bit much of a price increase for one year). I later looked on Norton's website and renewing through their website the same price included the "Extended Download Service" which was just under $10. I have no use for that service and believe for most people its useless and just another money grab by companies (much like extended warranties). Whether it has value to you is a personal choice, but my point is that I don't believe I saw any option during renewal through Live Update that would let me deselect it and save the $10 (although it is possible to deselect and not pay for that service on their website).
I swear I did not see the deselect option available when renewing and believe I got ripped off by renewing through Live Update and not through Norton's website. Has anyone else experienced this?
05-09-2008 07:30 PM
The option to cancel the purchase of the extended download was there....you just missed it.
They automatically add the option and leave it to the buyer to "opt out".
Bet they get alot of extended download purchases that wat!
05-11-2008 04:02 PM
There's probably a lot of people who don't backup as often as they should. I make at least two backup copies immediately after purchasing and make sure they work after doing so just in case a disc fails. I'd hate to have to purchase the program again.
This is another reason why I think the download price should be cheaper than the boxed version because you're not getting a disc with the program. You're just getting it faster, but have to supply your own disc(s). Some sites let you download a program for up to a year or even longer without paying extra for it.
05-12-2008 05:29 PM
Thanks for your info/comments. I was probably going on autopilot when I renewed as I hate dropping that cash to begin with and then missed it. My fault for missing it, but I think it's still pretty sneaky for them automatically opt you in for the extra purchase. Won't happen again next year, that's for sure!