05-03-2011 09:06 AM
FYI, it seem IE9 is not compatible with this community.
I just purchased NU15 and installed it, when I ran it for the first time it ran Smart Update and a scan. The scan completed but the Smart Update gave me an error message: "error downloading update list try again later.". I went to Norton.com to manually update NU15 but was told I did not have a qualifying product. I then went to Help>About to see if NU15 was activated, it said it was registered to "Robert B. Eyster" but the product key that was displayed was not the one I typed in. I found in the register where this key was and changed it to the correct one but it did not make any difference.
At one time I did have NU14 installed but was removed before installing NU15. I was offered a free download of NU14 when I renewed my copy of Norton Antivirus 2011. NU15 seems to be running OKay but it will not allow me to update it.
Can someone PLEASE help me?
Solved! Go to Solution.