Other Norton Products

[Bernie2]

I just recently upgraded from Norton 360 V2.0 to Norton 360 V4.0 via a CD which I bought.

When trying to install, I get error message:

"Norton AntiBot was found on your computer and has to be uninstalled before installing Norton 360..."

When I try to remove Antibot via "Control Panel"/"Add or remove programs" I get error message:

"file invisibleutility.exe is not marked for installation"

After clicking ok, I get additional error message: "Fatal error during installation" and Antibot is not removed.

Installing Antibot new and uninstalling again does also not work.

I understand there should be a solution, but unfortunately it's reported offline and not in the forum.

I need urgent help. Who knows the trick??

Appreciate your help greatly in advance

[mdturner]

Hi Bernie2

Try using the Norton Removal Tool which you can download from here

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Note that this will remove all Norton Products from your system so you will then have to reinstall Norton 360 V4.

[Bernie2]

Solution does not work. It removes a lot of Norton programs, but not Norton AntiBot.

Problem still persists

Any other idea?

[SendOfJive Norton Fighter]

Hi Bernie2,

I have requested the assistance of a Symantec employee who may be able to help you. 

[pore_vinod]

Hi Bernie2,

I would suggest you to contact Symantec Technical Support through chat. They will assist you to remove Norton AntiBot using a removal tool through remote access. Its just a matter of few minutes.

https://www-secure.symantec.com/norton/support/contact/chat/chat_form_noab.jsp?chatexp=ts&dept=ts&pv...

--Vinod

[NateR · Accepted solution]

 Bernie2

I sent you a PM on this.  Let us know if it resolves the issue for you.

[Bernie2]

Great the solution worked.

I am thrilled!!!!

However, maybe make my life in the future a bit easier by including a working un-installer for Antibod in the program, add it to Norton 360 standard package or at least offer the tool on the NOrton webpage directly for download....;-)

Nevertheless thanks once more a lot!