04-29-2010 04:13 PM
I just recently upgraded from Norton 360 V2.0 to Norton 360 V4.0 via a CD which I bought.
When trying to install, I get error message:
"Norton AntiBot was found on your computer and has to be uninstalled before installing Norton 360..."
When I try to remove Antibot via "Control Panel"/"Add or remove programs" I get error message:
"file invisibleutility.exe is not marked for installation"
After clicking ok, I get additional error message: "Fatal error during installation" and Antibot is not removed.
Installing Antibot new and uninstalling again does also not work.
I understand there should be a solution, but unfortunately it's reported offline and not in the forum.
I need urgent help. Who knows the trick??
Appreciate your help greatly in advance
Solved! Go to Solution.
04-29-2010 11:08 PM
Try using the Norton Removal Tool which you can download from here
Note that this will remove all Norton Products from your system so you will then have to reinstall Norton 360 V4.
We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
05-02-2010 10:36 PM
I would suggest you to contact Symantec Technical Support through chat. They will assist you to remove Norton AntiBot using a removal tool through remote access. Its just a matter of few minutes.
05-04-2010 03:02 PM
Great the solution worked.
I am thrilled!!!!
However, maybe make my life in the future a bit easier by including a working un-installer for Antibod in the program, add it to Norton 360 standard package or at least offer the tool on the NOrton webpage directly for download....;-)
Nevertheless thanks once more a lot!