Reply
Visitor
CyConstantine
Posts: 6
Registered: ‎09-04-2012
Accepted Solution

Can't copy my drive, autock not found. Norton Ghost 15 latest update

[ Edited ]

Hi, 

 

I'm trying to copy a 750gb hd drive (two/three part partition with a 279GB OS, a 304GB and a hidden recorvery partition of 25GB)  to a Samsung 830 256 SSD. I have tried now about 10 times and no matter what I do, when i put in the SSD and boot the laptop is states that there is no autock blue screen and restarts.

 

 

I have resized the partition using partition wizard reducing the partition down to 160gb + the recorvery partition, I then removed the excess GBs . the last time I did it i put a partion on the SSD and copied the recovery and OS separately. i even went in to the bios and changed the autoboot to P0 Samsung 830 256, as the laptop (ASUS G74sx) contains two 750 HDs and seemed to default to the other 750 HD .

 

My back up disk (a self made blu ray) seems to be just a  factory reinstall . which works fine. but that's not copying my hard drive.

 

At the moment the SSD is in the laptop and the HD is in a USB adaptors, but if this doesnt work soon the HD will be back in the laptop and the SSD will be in pieces on the other side of the room. 

 

I'm at wits end!

 

P.S i tried to give as much info a possible. If you need anymore I'm more than happy to provide it. 

Symantec Employee
andreash_utah
Posts: 402
Registered: ‎07-27-2009

Re: Can't copy my drive, autock not found. Norton Ghost 15 latest update

What operating system was on the original drive before you removed it? Also, was it 32-bit or 64-bit?

 

Cloning to SSD drives takes some extra steps. If you do a search of this forum for CLONE SSD DRIVE, it will come up with many SOLVED articles. Try that. Brian, Dave and others have written some great information on the subject. 

-Andy

Super Bot Obliterator
Brian_K
Posts: 5,318
Registered: ‎04-19-2009

Re: Can't copy my drive, autock not found. Norton Ghost 15 latest update


CyConstantine wrote:
when i put in the SSD and boot the laptop is states that there is no autock blue screen and restarts.

  


CyConstantine,

 

You are in luck. We've done a lot of work on this issue in recent months and I'm pretty sure we can fix your SSD. But a few questions first...

 

Put the HD back in the laptop. Can you open Regedit and look at this key in your Registry, {HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices}

In the right pane, just below (Default), is there a Value commencing with #

 

 Did you use Partition Wizard on your SSD? Creating or deleting partitions?

 

Can you post a screenshot of Disk Management with the SSD connected via USB. Can you also post the image on Photobucket (etc) as sometimes screenshots take a while to be approved for viewing.

 

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/td-p/25...

Phishing Phryer
DaveH
Posts: 4,666
Registered: ‎01-06-2010

Re: Can't copy my drive, autock not found. Norton Ghost 15 latest update

It's a odd coincidence to see this when Brian and I were just talking about it yesterday.

 

Dave

Visitor
CyConstantine
Posts: 6
Registered: ‎09-04-2012

Re: Can't copy my drive, autock not found. Norton Ghost 15 latest update

[ Edited ]

Hi, Brian_K. 

 

Ihave uploaded to http://photobucket.com/SSDrive

 

There is nothing with # in regedit. posted pic for reference

 

The partition (on the SSD) was made when I reinstalled the OS. running windows 7 64 home. 

 

I will leave everything alone until I'm told otherwise.

 

thanks in advance.

 

Cy 

 

Super Bot Obliterator
Brian_K
Posts: 5,318
Registered: ‎04-19-2009

Re: Can't copy my drive, autock not found. Norton Ghost 15 latest update

[ Edited ]

Cy,

 

Life wasn't meant to be easy but thanks for the screenshots. The absence of # is surprising.

 

Let's try a quick and dirty fix. Install the SSD in the laptop. Disconnect all other HDs, internal (?) and external.

 

Boot from the Ghost 15 CD
Analyze
Open Command Shell Window
Type "regedit" (without the "") and press Enter
Click to Select HKEY_LOCAL_MACHINE
Click File, Load Hive
Click the drop down arrow in "Look in"
You will see your Windows partition has a non C: drive letter. Lets say the drive letter is F: (The letter may be C: if so use C: )
Browse to F:\Windows\System32\config
Select SYSTEM and click Open
In Key Name type "letter"
OK
Click the + next to HKEY_LOCAL_MACHINE in the left pane
Click the + next to "letter" in the left pane
Select MountedDevices in the "letter" group
Press Delete on the keyboard
Yes
Select "letter" in the left hand pane
Click File, Unload Hive
Yes
Close Registry Editor and the Command Window
Exit Ghost 15 and remove the CD
Boot into Windows

 

Let us know what happens.

Phishing Phryer
DaveH
Posts: 4,666
Registered: ‎01-06-2010

Re: Can't copy my drive, autock not found. Norton Ghost 15 latest update

The SSD is installed as HD2 and that windows partition is currently E.

 

If it's any easier the registry change can be done right now by mounting the registry file:

E:\windows\system32\config\system.

 

Then you can shut down and install the SSD as HD0 and remove the old drive.

Dave

 

Super Bot Obliterator
Brian_K
Posts: 5,318
Registered: ‎04-19-2009

Re: Can't copy my drive, autock not found. Norton Ghost 15 latest update

Sounds good. Cy, try Dave's method. Delete MountedDevices that way. Just adapt the above instructions and you won't have to use the Ghost CD.

Phishing Phryer
DaveH
Posts: 4,666
Registered: ‎01-06-2010

Re: Can't copy my drive, autock not found. Norton Ghost 15 latest update

Here, I copied Brians instructions and made the changes necessary if you want to do it through windows

 

Type "regedit" (without the "") in the search bar and when it appears up above, right click on it and select "run as administrator

 

Click to Select HKEY_LOCAL_MACHINE
Click File, Load Hive
Click the drop down arrow in "Look in"
Browse to E:\Windows\System32\config
Select SYSTEM and click Open
In Key Name type "letter"
OK
Click the + next to HKEY_LOCAL_MACHINE in the left pane
Click the + next to "letter" in the left pane
Select MountedDevices in the "letter" group
Press Delete on the keyboard
Yes
Select "letter" in the left hand pane
Click File, Unload Hive
Yes
Close Registry Editor and shut down the system

 

Remove the old drive and connect the SSD to port 0.

Boot the system into windows.

 

 

Visitor
CyConstantine
Posts: 6
Registered: ‎09-04-2012

Re: Can't copy my drive, autock not found. Norton Ghost 15 latest update

[ Edited ]

tried both ways first in windows and when that didn't work, I tried with the disk but nothing sorry.

same problem as before. 

 

choose operating system to start 

 

window 7

Windows vista/windows server 2008/ windows 7

Windows vista/windows server 2008/ windows 7

 

 

then windows failed to start 

Launch startup repair. = insert disc 

start window normally. =autock and blue screen.

 

By the way, thanks for the help.