05-31-2011 02:57 AM
I was having problems with an Old PC which ultimately crashed and I do not plan to have fixed. Before it crashed, I purchased additional store space to backup my files on Norton 360. I purchased a new PC last evening so I tried to download my files. I keep getting this message:
Something went wrong
Nobu is sorry something went wrong and will look at it right away.
Click here to go back to the beginning
Three very nice people from Norton spent three hours trying to resolve this problem by remoting control my computer. The issue still remains. Has anyone else had a similar problem and been able to resolve it?
06-01-2011 10:07 AM
I'm curious as to why you're using Norton Online Backup when you were originally using Norton 360 for backups. Reinstalling Norton 360 on the new machine will allow you to access your prior data sets from within the program itself. There isn't really a need to try to utilize Norton Online Backup unless you specifically also registered for that service or want to download individual files from https://nobu.backup.com/n360.
Can you please answer the following questions:
06-02-2011 10:55 AM
That's good news to hear. Please feel free to reach out if you need any other assistance with Norton 360.