08-31-2011 05:01 AM
After paying online & successfully renewing for 2 year subscription of my Norton Internet Security 2011 & Norton Utilities (Additional Order), I am unable to download & install Norton Utilities on my PC. My Norton Account showed that it has been paid for, but the Norton Utilities Download Button is Non-Functional (Greyed Out).
Please help. Thanks.
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08-31-2011 06:15 AM - edited 08-31-2011 06:22 AM
May i know what version of Norton Utilites you have either 14.5 or 15.you can check it by loging into www.mynortonaccount.com. i hope you should have Norton utitlies version 15. please click on this url www.norton.com/download on step 2 you can see various norton product download links. select norton utilites and download it to your computer.
If you have any issues let me know
08-31-2011 07:02 AM
Thanks for your reply. I'm not sure what is the Version No. for Norton Utilities as my Norton Account only showed the Product Key. But I did the Renewal subscription for my Norton Internet Security 2011 today, where the Norton Utilities is offered as an Additional Offer. Should it be Version 15 or Version 14?
08-31-2011 07:18 AM
Since you purchased it recently it should be version 15 . so you can download the utilites 15 from the above link and use the product key to activate it. let me know if there is any issues
08-31-2011 08:26 AM
Thanks for your help.
I managed to successfully download Norton Utilities. Problem solved.