Cannot create Custom Recovery Disk. Error EC950008.

sucre · ‎10-29-2008

I am having this error in NG 14.0.3.28361 on a laptop with Windows Vista.

It happens when I try to create a custom recovery disk. Just after being asked about the location Recovery Disk, "Comparing drivers" starts and a few seconds later this error appears:(it happens before asking for a blank disk)

Error EC950008. Could not extract controller into C:\Users\username\AppData\Local\Temp\........\MinedDrivers

The permissions in the temp folder are ok and i have no Daemons tools nor Alcohol software installed.

The Driver Validation option in the SRD menu gathers this info:

The following devices do not have drivers in the Symantec Recovery Disk.

Intel(R) Wireless WiFi Link 5100
WAN Miniport (SSTP)

A detailed information about these devices is given below

Description    : Intel(R) Wireless WiFi Link 5100
Class        : Net
Class Guid    : {4d36e972-e325-11ce-bfc1-08002be10318}
Hardware Id    : PCI\VEN_8086&DEV_4237&SUBSYS_12118086&REV_00
Hardware Id    : PCI\VEN_8086&DEV_4237&SUBSYS_12118086
Hardware Id    : PCI\VEN_8086&DEV_4237&CC_028000
Hardware Id    : PCI\VEN_8086&DEV_4237&CC_0280
Compatible Id    : PCI\VEN_8086&DEV_4237&REV_00
Compatible Id    : PCI\VEN_8086&DEV_4237
Compatible Id    : PCI\VEN_8086&CC_028000
Compatible Id    : PCI\VEN_8086&CC_0280
Compatible Id    : PCI\VEN_8086
Compatible Id    : PCI\CC_028000
Compatible Id    : PCI\CC_0280
----------------------------------
Description    : WAN Miniport (SSTP)
Class        : Net
Class Guid    : {4d36e972-e325-11ce-bfc1-08002be10318}
Hardware Id    : ms_sstpminiport
----------------------------------

Any help will be appreciated!

sucre · ‎10-29-2008

As I read in some posts, I have also tried uninstalling and reinstalling NG without running live update, but I still get the same error.

The steps described in http://service1.symantec.com/SUPPORT/powerquest.nsf/docid/2007101803262162 didn't work either

Any idea on how to solve this??

apkobl · ‎09-09-2008

Did you clean up your temp folders?

sucre · ‎10-29-2008

thank you for answering. I tried it, but with the same result.. :(

apkobl · ‎09-09-2008

I would use the phone support and use the call back open. If you can't do that, try the chat session, they can dial in and fix the problem.

cisco-red · ‎10-23-2008

when I get to the select cd/dvd device a box pops up with error E7D6001B: could not find writable media in E: please insert a writable cd and click ok. thanks for your reply.

apkobl · ‎09-09-2008

"Could not find writable media" happend to me and it happened because I did not wait long enough to let the computer recognize the new CD. Its wierd but with this program it made the difference. You need to put the cd in, let your computer go through its stages of loading the new CD and when the CD drive quits making noises, click ok.

cisco-red · ‎10-23-2008

ok you got me there, i do get a little impatient at times. so now it gets to the writing tracks to cd process then error E7D6001E cold not burn srd.iso file to cd/dvd. i dont understand because i just made a recovery disk about a week ago but my dog ate it so now i cant make another one.