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Newbie
angel50366
Posts: 1
Registered: ‎01-14-2012

Cannot uninstall Norton Utilities 15

I removed norton utilities from my computer a few days ago since I had only downloaded it for a 30 day trian quite some time ago. I figured since it was a separate program from the Norton 360 I actually purchased and used, that their would be no problems. Since the uninstall, Norton 360 has been giving me alerts that I am not protected and when I try and fix them, I get all sorts of error codes that usually bring me to the uninstall/reinstall option.

 

After trying that option, I get the warning that I need to manually uninstall Norton utilities 15, however there is no trace of it in my list of programs since I have already uninstalled it. In another post someone suggested using just the uninstall tool, and this program is giving me the same message to manually uninstall utilities.

 

I have hit my wall of frustration, someone please help!

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Cannot uninstall Norton Utilities 15

Hi,

 

please try to reinstall the product again, and rerun the uninstaller. Maybe it left some files or settings behind.

 

Let us know the results.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Newbie
exlumphead
Posts: 2
Registered: ‎02-17-2012

Re: Cannot uninstall Norton Utilities 15

I'm having the same problem. Please let me know if you solve it and how . Thanks

Newbie
exlumphead
Posts: 2
Registered: ‎02-17-2012

Re: Cannot uninstall Norton Utilities 15

I've tried that and I'm still having a problem

 

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Cannot uninstall Norton Utilities 15

Hi exlumphead,

 

do you have other Norton products on your machine?

Also include please which Windows OS do you have.

Thanks!


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12