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[BOB1943]

   I'm running System 7 on a new HP pavilion laptop.Only 36 g used on the c drive with 414 free . Wanted to use COLD image in case NG 15 messed up the little I have on the c /dive.I can load NG 15 disk and starts the processes ,see's the usb external drive and how much is free(175gig)  It starts to make a back up but then its says not enough room on the external h/d. I tried another h/d with only 50 gig free and it said the same think. Why is it trying to copy whole 450 gig and not just the 36.

[AllenM Norton Fighter]

Hi Bob,

Welcome to the forum. Just to confirm. The size of your system drive is 450GB, correct? Of this you indicate that 36GB is used? By default Ghost will back up only the used sectors so if you have only 36GB in use, then Ghost should back up that amount. However there are things which can affect that.

Some things to check:

1. What options have you chosen for the backup from the recovery CD? Specifically look in the Ghost 15 user guide starting on page 77. What do you have the Advanced options configured for? See page 80, and let me know if "Disable Smart SectorCopying" is checked or not. If this option is checked Ghost will back up unused sectors (free space) also. You should make sure this is NOT checked.

2. What is the file system on your USB drive? Is it FAT or NTFS? It should be formatted as NTFS, otherwise you will be severely limited in terms of file sizes.

3. Run defrag on the drive you are attempting to back up. A fragmented drive will affect how much data Ghost will attempt to back up.

4. What do you have compression set for in the back up? Page 79 of user guide. I always recommend High compression for best results.

Thanks

Allen

[BOB1943]

On the two target drives one was fat  and the other was ntfs.The larger target drive had 150 gig free  and I defrag (40% ). That still didn't help. The error is--E7D1003C-there is not enough space. I tried another USB drive and at first it wasn't seen,until I click analysis the system (in home). I was able to do a image then,it took only about 18 gig. I did not have any thing checked in the advance mode. The only thing I clicked for the image was medium and verify. Any reason why I couldn't use the other ntfs drive. Would like to make two copies of the new system.Murphy is always with me, so if I had two copies on two different USB drive MAYBE one would work.

Cube--Maxtor STM3200820A USB DEVICE

  Not using  back up software ,just using the h/d.

[AllenM Norton Fighter]

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BOB1943 wrote:

On the two target drives one was fat  and the other was ntfs.The larger target drive had 150 gig free  and I defrag (40% ). That still didn't help. The error is--E7D1003C-there is not enough space. I tried another USB drive and at first it wasn't seen,until I click analysis the system (in home). I was able to do a image then,it took only about 18 gig. I did not have any thing checked in the advance mode. The only thing I clicked for the image was medium and verify. Any reason why I couldn't use the other ntfs drive. Would like to make two copies of the new system.Murphy is always with me, so if I had two copies on two different USB drive MAYBE one would work.

Cube--Maxtor STM3200820A USB DEVICE

  Not using  back up software ,just using the h/d.

---

Hi Bob,

Thanks for the added information. I'm not clear on something though. You said the larger target drive had 150GB free. Is this the FAT drive or the NTFS drive? If it is the FAT32 drive, then the absolute limit on file size is 4GB and anything larger will give you the error you referred to.

You mentioned defrag but from your wording it sounds like you defragged your target drive. Can you confirm? When I suggest running defrag I was talking about your source drive.

I would suggest if possible that you reformat your FAT32 drive to NTFS so you won't have this limitation in file size. If you cannot do this or choose not to then you can have Ghost chunk the file size to smaller chunks so that you can store a large backup image on a FAT32 drive. What Ghost does is break the backup image to smaller sizes and stores it as multiple smaller files. If you go to Tasks > Run or Manage Backup and then click Edit Settings on the backup job, then click next twice until you see the Options page. On this page click advanced and you will see that you can divide the backup into smaller files and specify the size for each one. If you do this I would recommend something like a  2GB size.

However, the ideal thing is to convert your FAT32 drive to NTFS so that you don't have to do this.

Hope this helps and let me know if I can clarify or explain anything further.

Allen

[BOB1943]

   The H/D with 155 gig free is NTFS.I did Defrag the source and the target(40%). The samller Fats H/D has images from other computers so I don't like to change there file system now. But can you explain why with the larger ntfs drive, NG 15 won't copy an image to it. It says not enough room,only need about 20 gig for image of about 36 gig of C drive.

[AllenM Norton Fighter]

Hi Bob,

Sorry, but I am still a bit confused on one point. You said the HD with 155GB free is the NTFS drive and Ghost won't create the image on there but you stated earlier you successfully created an 18GB image on one of your drives. Since I know you could not have done this on a FAT32 drive, this implies that you have 3 drives in total instead of two that I think you indicated earlier.

Just want to understand the data points you have presented.

You indicate you ran defrag on this 155GB drive but have 40% in (). What does this 40% represent, the defrag level before defrag completed or is it still at 40% after defrag?

Here is another test you can perform. USB drives report directly to the OS instead of being controlled by the BIOS like internal drives are. So it is possible that the USB drive is not reporting back to the OS correctly.

Please try copying that 18GB image you created on the other drive earlier to this 155 GB drive via Windows Explorer and see if this works. This will help determine if there is something unique to this one USB drive. This does not sound like a Ghost issue but this test will provide another data point to try and figure out why you are having this problem.

Thanks

Allen

[BOB1943]

I would try moving the 18 gig to that other drive,but I've had trouble a few times when I moved images with NG 10. Funny part is I just sent the laptop back,couldn't get the MS system restore to work at all. Even did a system recovery twice (5 hours with HP)and no luck so I dropped of at Costco and will pick up new one tomorrow. The question now is can I use the NG 15 on my new laptop every since I used it on the laptop that I just sent back. Thanks for the help.

[AllenM Norton Fighter]

Hi Bob,

Ok, you have me confused again. You mentioned having trouble moving images with Norton Ghost 10. First, I was talking about copying the image to the "problem" drive using Windows Explorer, not Ghost. Second I'm confused about your reference to NG 10 instead of 15.

Edit: Oh, I think I understand now.  You purchased Ghost 15 and are wondering if you are going to have trouble installing and activating it on your new system since you had previously installed it on the returned laptop. Is this correct?

Did you by chance, uninstall Ghost 15 from the laptop before you returned it to the store? This would have been best but you should be OK even if you didn't. Most likely the store will return the laptop to the vendor where they will likely reimage the system before reselling it. I'm sure the store won't put it right back on the floor for sale.

However, in the unlikely event you do have a problem activating Ghost on your new replacement computer, you can contact Customer Service and explain the circumstances to them and they will take care of it for you.

Back on to the issue with creating a backup on the one USB drive. Try using Windows Explorer to copy the image you already created on the other drive to this one and see if that works.

Allen