Other Norton Products

[jdomi]

Colleagues,

Not sure how many people have downloaded and installed the Norton Security Suite now offered by Comcast.  I did (had McAffe before, from Comcast too) and my laptop is very slow in general.  In addition, if I get a message from the software or click on its icon in the system tray it freezes up momentarily.  When Norton is open and I try moving through its screens it also freezes momentarily every time.

Any suggestions?

Best regards, JD.

[Nathan_J]

Welcome Jdomi,

Sorry to hear about the slow issue and freezing with the Norton Security Suite. What method did you use to uninstall McAffe? Did you run the McAffe removal tool or uninstall from add/remove programs?

Also, what version of Windows do you have, processor speed, and ram?

Regards,

Nathan-

[jdomi]

Nathan,

I used uninstall from add/remove programs (did not know there was a removal tool for McAffe that I had to use).

I am running Win 7, 64 bit.

Intel Q9000 quad processor @ 2 GHz, 4GB RAM.

What do you recommend?

Best regards, JD.

[yank Trojan Terminator]

jdomi,

Pardon the intrusion, but as a COMCAST Customer, I know you can get to this thread (you may have to register for the forums first).  There is information in the 2nd post by CWH803 that we (COMCAST Forum helpers) have been urging people to follow to remove McAfee and install CNSS.

Perhaps this will help you and/or others.

[Vineeth]

This issue can happen if the Mcafee product has not been properly removed.  Run the Norton Removal Tool to remove the Norton security Suite product. Then we need to remove all the remnants of Mcafee by using this Removal Tool

Then reinstall the Norton security suite product.

Vineeth

[jdomi]

Yank, Vineeth,

I will definitely try tonight and will report back.  Thank you.

Best regards, JD.

[jdomi · Accepted solution]

Colleagues,

Reporting back on solving the issue of being slow after uninstalling MA and installing Norton.  It does appear to be the fact that MA did not uninstall properly (an issue we all know is not exclusive of MA).  So, this is what I did to ensure it's all perfectly clean.

1) Uninstall MA

2) Reboot

3) Run MA Removal Tool (from MA site)

4) Reboot

5) Run MA Removal Tool again

6) Reboot

7) Run Ccleaner (or any other registry cleaning tool)

8) Reboot

9) Run Ccleaner again

10) Install Norton Security Suite (from Comcast site)

Best regards, JD.

[yank Trojan Terminator]

jdomi - Thanks for the feedback.

[a_9118_z]

I have read this Thread , as to the SOLUTION of WHY COMCAST version of 360 is slow ........

well to begin with ....

SLOW SPEED::  ( as suggested that there MIGHT BE some issues with INSTALL process) ,,,,,, I can assure you its not !!!

as if you have had MacAfee ( or another virus software) NORTON WILL ( and DOES) remove them  well and correctly!!!!

So I don't see the point  - where the "solution' given to solve the SLOW SPEED = the install process.

I for one , am a Software developer , and do know little bit about APPS and OS and "left over software etc" as the MAJOR REASON used by  support staff to say .... fix = install again , do this do that !!!

FACT are:

Comcast switched VIRUS software as part of "managing WEBSITES/URLs" it can BLOCK and or SLOW DOWN for its own gain !! NORTON BACK OFFICE ( applications that you dont see  that is Installed at COMCAST servers) manage to  keep every URL and page you go to , and then it uses that info to "filter/ drop/cut comunications to" if COMCAST decides that there are any URLS or PAGES it dont like , they WILL BAN it.

I HAVE DOCUMENTED this BEHAVIOR and MANAGED to get these documents and written a SUBMISSIONS to FCC and FTC and have a registered complaint number. I will be providing these and other relevant info , at the next hearing.

I do NOT HAVE ANY ISSUES with comcast nor with NORTON ( or their respective owners and staff) however I am of the FIRM belief that :FILTERING or INTERNET and its CONTENTS is not the job of ISP nor anyone one person or group!!

I hope this brings some light to this ISSUE of "slow connection with Norton virus software"..... and people get informed.

Thanks and cheers

[artfreak]

The post was being moved while I replied so here goes again just in case:

I run xp sp3 on a not super speedy 3yr old machine, 360 runs fine after removal tools of appropriate match to my software were used and light start up menu and no other security ware running at same time. My machine is faster online then my neighbors vista machine with same security...so its a indiv machine and how its set up issue.

Just wanted those who read this to know not everyone has issues when clean installing comcast 360 without their tool bar of course.