07-01-2011 02:59 PM - last edited on 07-01-2011 04:51 PM by shannons
I have a problem that maybe you can help me with. I have a machine running Windows XP 2005 Media Edition(with all updates including SP 3). I run Norton A/V that I got being a Comcast customer. So it's what ever the latest version Norton provides to Comcast customers. Anyway, I believe it's been hogging power. At least it appears that way to me. Or else it's some spyware/malware/keylogger type thing that 3 different programs have been unable to detect. And I've even rebooted XP twice from scratch now and the problem has not gone away. And it's cropped up(the power hogging issue) both times after I installed Norton. Any idea how I can fix it?
07-01-2011 04:35 PM
We will need to get you moved to the correct forum. The Comcast versions are assisted on the Other Norton products forum. The products have certain similarities, however. Read through the previous posts for similar answers and questions.
07-01-2011 07:53 PM
thanks!! It turns out Norton isn't the culprit .. also .. I ran MalwareBytes .. and it came back all clean .. so I don't know what's causing my system to slow to a crawl ... ugh!!!
07-01-2011 07:56 PM
By far, the most common reasons we see here for bad performance is a conflict because of another real time scanner being used or incomplete removal of the previous product. If you were using the McAffee product before it usually takes the removal tool in addition to the regular uninstall.
07-02-2011 07:12 AM
In addition to what DaveH said, you did not happen to download the Constant Guard Protection Suite did you?
If so I'd suggest removing it and seeing if your system perks up.