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Bot Obliterator
Quads
Posts: 13,254
Registered: ‎07-21-2008

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

 You are free to go on your merry way.  You are now fixed / Solved.

 

If you want Malwarebytes download the Free version to install and don't click the Trial button

 

If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.

 

Quads

Contributor
Valkryn
Posts: 35
Registered: ‎07-11-2012

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

Okay. Thank you very much for all your hard work and time and effort!!!!!!! you are a life saver!!!!

Contributor
Valkryn
Posts: 35
Registered: ‎07-11-2012

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

Hey Quads, I just noticed today that after all these repairs we made that I am unable to open any components of my microsoft home and student 2010. Every time I try to open one of its components ex:microsoft office 2010 it gives me 2 error boxes. The 1st one saying: The setup controller has encountered a problem during install. Please review the log files for further information and the 2nd one says: Microsoft Office Home and Business 2010 cannot verify the license for this application. A repair attempt failed or was canceled by the user. The application will now shut down.

I find this weird b/c in the second message it says Microsoft home and business 2010 but, I have Home and Student 2010. Also the installation date listed in my programs list for my Office Home and Student is 7/13/12, around the date of when my computer was having problems. I have tried uninstalling and repairing it via thecontrol panel programs list but, It would not allow me to do both.

Any advice on situation?

Bot Obliterator
Quads
Posts: 13,254
Registered: ‎07-21-2008

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

You hace MS office so you can fresh install office??

 

Quads

Contributor
Valkryn
Posts: 35
Registered: ‎07-11-2012

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

Mines was pre-installed with ms office but I do have the product activation key so I believe I can download the trial version then activate with my product key but, I am not sure whether it requires you to uninstall what I already have.

Bot Obliterator
Quads
Posts: 13,254
Registered: ‎07-21-2008

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

Microsoft has a Office Removal Tool (Fixit it tool) I juust have to try and find it, I don't need to go into that area much??

 

Quads

Bot Obliterator
Quads
Posts: 13,254
Registered: ‎07-21-2008

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

Think I found the Microsoft article  http://support.microsoft.com/kb/290301#Method2

 

 

Quads