Other Norton Products

[Valkryn]

I initially ran Norton Power Eraser to try and get rid of software malware that the regular Norton scans were not picking up. Every time I tried to update windows it would give me an error code FFFFFFE. It would also redirect me alot when clicking on links on the internet. So i looked it up and said it was usually caused by malicious software.To try and fix this I ran Norton Power Eraser. After it was done there were 2 things listed to fix. One was in gibberish and had a check box that said "remove" the other said something like "boot" (not to sure) and there was a box checked that said repair. Now I should have looked more into these things but, after numerous anti-virus scans I was geting restless and just clicked "fix it". It said that my computer needed to be restarted so I did, but after that it would not startup. it would say starting windows than the BSOD would flash for a split second and my computer would give me 2 options: to start normally(which dosent work) or to start up windows repair (which I did countless time but, it alwas says could not automatically fi this computer. I also tried to system restore to numerous past points of time which my cpu would not allow. HELP PLEASE!!!! im at a lost!

[Quads]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Please do not run any tools unless instructed to do so. 

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
• If I ask a Question just answer it, don't run anything unless it states.
• Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

• Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
  
  
• Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Do you have a Flash Drive??

Quads

[Valkryn]

yes, I have a flash drive

[Quads]

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 64bit version.

Transfer it on to the Flash Drive.

Enter System Recovery Options. 

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Please attach the log in  your reply back..

Quads

[Valkryn]

okay, I tried downloading and saving the 64bit farbar recovery tool onto a flash drive but was unable because the computer that im using now is a 32 bit version.

[Quads]

The one that doesn't boot is 32 bit or 64 bit??

Quads

[Valkryn]

the one that dosent boot is a 64 bit but the computer im using now is a 32 bit so when i try to download that farbar 64 bit onto the flash drive it wont allow me to because this computer is a 32 bit.

[Quads]

You just download the file and transfer it to the flash drive,  you then plug the flash drive into the no booting 64bit system and follow the instructions

You don't try and run it on the 32 bit system.

Quads

[Valkryn]

ahhh okay, my mistake i thought it did not download but it actually did. i believe this is the log.

[Quads]

You appear to have a missing file for Windows to but first is to try and get Windows to startup.

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe or frst64.exe and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press the Fix button just once and wait.
• The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).

Quads