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Contributor
Valkryn
Posts: 35
Registered: ‎07-11-2012

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

okay, so i wasnt sure whether to type in e:\frst64 (1st set of instructions) or frst.exe (2nd set of instructions) into the command prompt. I just followed the first set of instructions and entered it like I did before by using the e:\frst64 and replacing e with my flashdrive letter. I believe this is the fix log.

Bot Obliterator
Quads
Posts: 13,255
Registered: ‎07-21-2008

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

Delete the fixlist.txt and fixlog.txt you have on the flash drive

 

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

 

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe or frst64.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
  • The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).

 

Quads

Contributor
Valkryn
Posts: 35
Registered: ‎07-11-2012

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

okay here is the fixlog

Bot Obliterator
Quads
Posts: 13,255
Registered: ‎07-21-2008

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

Does Windows Startup Now??

 

Quads

Contributor
Valkryn
Posts: 35
Registered: ‎07-11-2012

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

ahhh yes!!!! it is starting. Thank you very much!! is there any further steps I need to take?

Contributor
Valkryn
Posts: 35
Registered: ‎07-11-2012

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

I get this system error message. It says the program can't restart because LPK.dll is missing from your computer. Try reinstalling the program to fix this problem

Bot Obliterator
Quads
Posts: 13,255
Registered: ‎07-21-2008

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

[ Edited ]

Yes,  have to check over the whole system, and for the what looked like a missing file.   Don't try to do anything to Windows.

 

I really need some sleep though.

 

That is the missing file, must have been the other item NPE took, we will sort that out.

 

Quads

 

 

Contributor
Valkryn
Posts: 35
Registered: ‎07-11-2012

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

okay thank youvery much. look foward to hearing from you tommorow :smileyhappy:

Bot Obliterator
Quads
Posts: 13,255
Registered: ‎07-21-2008

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

Start power eraser, Don't run a scan,  there should be a link or button to click, to look at its previous runs (history)  and you can go in and look at the items it took??

 

Quads

Contributor
Valkryn
Posts: 35
Registered: ‎07-11-2012

Re: Computer (Dell XPS Windows 7 64 bit) wont boot after using Norton Power Eraser HELP!

how do I start power eraser? because it wont let me use the internet and there is no option for NPE when I search it in start window