Other Norton Products

[Valkryn]

here is the fixlog. Yes In the future I will be very wary before using programs like NPE. Thank you very much for your extended help, it is greatly appreciated!

[Quads]

DCIMAN32.dll is a file by Microsoft for Graphics, so hopefully you have a backup of that to.

delete the search.txt from your Flash Drive 

use FRST like previously, once it starts do this

Type the following in the edit box after "Search:" so it looks like this:

Search: DCIMAN32.dll

Click Search button and post the log it makes to your reply.   Called search.txt

Quads

[Valkryn]

okay here is the search txt log.

[Quads]

OK, delete the fixlist.txt that is on your flash drive and download the one attached to this message, then transfer it to the flash drive  (you know how it goes)

Start FRST again and this time like with the last 2 fixlist.txt scripts click the Fix button

This is what is missing C:\Windows\SysWOW64\DCIMAN32.dll 

Quads

[Valkryn]

Okay windows seems to be working fine now!!! thank you very much for your time and work!!!! you truly are a wiz.

Is there any further steps that I should take?

[Quads]

Yes,

Checks and scans to make sure all of the infection is gone and any other leftovers, like I do with other machines, but I think I need sleep.

Don't try things to do anything with Windows or other major programs,   We don't want to go backwards.

Quads

[Valkryn]

Okay thank you very much for all your work. Looking foward to hearing from you tommorow or later today lol.

[Quads]

Please read carefully

1. Please download aswMBR hxxp://public.avast.com/~gmerek/aswMBR.exe to your desktop. (replace the hxxp with http)
Double click the aswMBR.exe icon to run it
it will ask to download extra definitions - ALLOW IT / Yes
Click the Scan button to start the scan
On completion of the scan, click the save log button, save it to your desktop and Please attach the log in the post back, Don't have the program fix anything.

Quads

[Valkryn]

okay here is the log.

[Quads]

We can now pick up with step 3 like infected zeroaccess machines.

Step 3. 

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix

• Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)
  
  
• Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
• Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

• If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
• When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

• If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
• If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
• If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads