07-23-2012 02:22 PM
I recently was searching google on my desktop and I ended up getting a google redirecting virus... So after that I ran a couple of programs which ended up only finding a backdoor trojan, which was removed sucessfully. I was hoping that was the main problem, but then when I searched google again to verify the problem was dealt with, I got redirected again. After which; I got on my laptop and searched known solutions to the problem, one of which being norton power eraser tool.
I downloaded it and followed the directions, and it found and removed 8 items, 5 of which was my microsoft office programs. I let it do its thing though and followed through with it because they were marked as "bad", hoping maybe they were just decoy names. Once the computer restarted; my google search worked but as I suspected microsoft office was deleted.. So I went back into the power eraser tool and went through the prompts to undo the changes that have been made, and restarted my computer like it askes me to.
Now, my desktop is stuck at a black screen with a blinking white _ in the top left hand corner. I tried to boot it in safe mode by pressing F8 and bootup and it wont even load.
I would really appreciate a quick responce and solution to my problem, thank you for your time.
Solved! Go to Solution.
07-23-2012 03:53 PM
I'm not sure what to tell you but I will post my routine recommendation message for your information
Sorry we're meeting under these circumstances. I can recommend only two solutions. The first is to wait for user, volunteer Quads to see your message and respond. The other is to go to one of the sites listed below and work with only one of their experts. The rule is the same in all cases. You finish with the one that started the process. It is individual and please, no self-help fixes while you wait. They will only complicate the process.
07-24-2012 12:31 PM
No, I am not doing this system,
Already signed up to another forum to have it fixed, there is a rule not to get help from more than one.
07-28-2012 01:46 PM
I already posted on Bleepingcomputer but really I just want it fixed - so if you have the solution, then whoever can help first.
Based on the responses here I feel you will get your best help where you started asking -on bleepingcomputer. I'll mark this thread closed since there isn't much more to be done here
Stay well and surf safe