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SamB
Posts: 2
Registered: ‎07-23-2012
Accepted Solution

Computer Will not restart after using Norton Power Eraser, Help please

Hello,

 

I recently was searching google on my desktop and I ended up getting a google redirecting virus... So after that I ran a couple of programs which ended up only finding a backdoor trojan, which was removed sucessfully. I was hoping that was the main problem, but then when I searched google again to verify the problem was dealt with, I got redirected again. After which; I got on my laptop and searched known  solutions to the problem, one of which being norton power eraser tool.


I downloaded it and followed the directions, and it found and removed 8 items, 5 of which was my microsoft office programs. I let it do its thing though and followed through with it because they were marked as "bad", hoping maybe they were just decoy names. Once the computer restarted; my google search worked but as I suspected microsoft office was deleted.. So I went back into the power eraser tool and went through the prompts to undo the changes that have been made, and restarted my computer like it askes me to.

 

Now, my desktop is stuck at a black screen with a blinking white _ in the top left hand corner. I tried to boot it in safe mode by pressing F8 and bootup and it wont even load.

 

I would really appreciate a quick responce and solution to my problem, thank you for your time.

 

Sam

dickevans
Posts: 12,447
Registered: ‎04-08-2008

Re: Computer Will not restart after using Norton Power Eraser, Help please

Welcome Sam,

I'm not sure what to tell you but I will post my routine recommendation message for your information

 

Welcome,

Sorry we're meeting under these circumstances. I can recommend only two solutions. The first is to wait for user, volunteer Quads to see your message and respond. The other is to go to one of the sites listed below and work with only one of their experts. The rule is the same in all cases. You finish with the one that started the process. It is individual and please, no self-help fixes while you wait. They will only complicate the process.

The links

http://www.bleepingcomputer.com
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

Thanks

Dick
Win7x64 SP1 current NIS V21
Bot Obliterator
Quads
Posts: 16,541
Registered: ‎07-21-2008

Re: Computer Will not restart after using Norton Power Eraser, Help please

Which are you going to choose??

 

Quads

Newbie
SamB
Posts: 2
Registered: ‎07-23-2012

Re: Computer Will not restart after using Norton Power Eraser, Help please

I already posted on Bleepingcomputer but really I just want it fixed - so if you have the solution, then whoever can help first.

Bot Obliterator
Quads
Posts: 16,541
Registered: ‎07-21-2008

Re: Computer Will not restart after using Norton Power Eraser, Help please

No, I am not doing this system,

 

Already signed up to another forum to have it fixed, there is a rule not to get help from more than one.

 

Good Luck

 

Quads

Newbie
Richard11
Posts: 1
Registered: ‎07-28-2012

Re: Computer Will not restart after using Norton Power Eraser, Help please

Do not use norton power eraser ! You will have a nightmare trying to reboot windows
dickevans
Posts: 12,447
Registered: ‎04-08-2008

Re: Computer Will not restart after using Norton Power Eraser, Help please


SamB wrote:

I already posted on Bleepingcomputer but really I just want it fixed - so if you have the solution, then whoever can help first.


Based on the responses here I feel you will get your best help where you started asking -on bleepingcomputer. I'll mark this thread closed since there isn't much more to be done here

Stay well and surf safe

Dick
Win7x64 SP1 current NIS V21